Cornerstone onDemand Team Lead, Finance in Pune, India
Role: Team Lead – (Pune, India)
Cornerstone OnDemand (CSOD) is at a critically important juncture in the company’s lifecycle. CSOD is the world’s largest and most successful stand-alone unified Talent Management company and one of the world’s largest SaaS companies. The company is entering a phase of achieving scale and global expansion through continued relentless execution.
The position will be part of Global Shared Services team in Pune
In this role you will...
Responsible for coordinating and supervising staff employees in all activities related to assigned OTC Operational tower, ultimate responsibility for quality and productivity of the Collection team
Establish, produce, and monitor KPI's to ensure accurate and timely processing; work to meet and exceed SLA's.
Participate in continuous improvement by identifying areas where efficiencies can be gained, cycle times shortened, or automation introduced - develop a case for change and serve as a change champion during implementation
Ensure all processes are in line with internal policy and compliance
Provide excellent customer service to OTC's internal and external stakeholders; manages and mitigates escalations, serves as a single point of contact for onshore Process Owners
Professionally coach and develop team members to handle the processes to achieve business results and professional goals
Demonstrated commitment to valuing diversity, contributing to an inclusive working, and learning environment
Consideration of privacy and security obligations.
You’ve got what it takes if you have…
A bachelor’s degree related to accounting/finance or related experience
8+ years of experience in similar roles; experience leading O2C, L2C or customer billing & collections in an Outsourcing/BPO Industry
Strong leadership, interpersonal and communication skills to effectively manage relationships with teams and stakeholders
Must have strong critical thinking, problem solving, and solution-based approach
Ability to prioritize and work with a sense of urgency
Track record of achieving results with a strong sense of ownership and follow-through
Advance English and good written and verbal communication skills to interact upward and cross functionally are a must
Strong knowledge of MS office especially Excel, PowerPoint & Outlook
Must be comfortable working in a global company across multiple time zones.
Extra dose of awesome if you have…
- CA/CMA preferred
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at email@example.com
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