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CVS Health Sr. Manager - Cloud Customer Upskill and Communications Lead in Providence, Rhode Island

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Job Summary:

As the Cloud Customer Upskill and Communications Lead within the Cloud Platforms and Technologies (CPT) team, you will be a pivotal leader ensuring application developers using our platforms are fully equipped with the knowledge and skills needed to utilize our cloud platforms to rapidly deliver business value.

You will be responsible for developing and implementing assessment and training programs and communications strategies for application developers using our cloud platforms. Your goal will be to enhance our developers’ capabilities, ensuring they are up to date with the latest cloud technologies and best practices. Your proactive initiatives will challenge our developer community to acquire new capabilities, providing them with the skills needed to deliver business value at an accelerating pace with cloud technologies. You will serve as the bridge between our cloud technology advancements, our developer community, and our CPT customer-facing engineers, facilitating seamless knowledge transfer and engagement.

Candidates will primarily work in a hybrid office model. However, depending upon product specific requirements, new efforts may require some travel. This is a hands-on position that requires delivering tangible deliverables and overseeing the work of other members of the Cloud Customer Upskill and Communications team.

What You Will Do:

  • Lead and develop other members of the team.

  • Assess and actively challenge application developers to enhance their cloud-related capabilities.

  • Be responsible for assessing emerging trends, technologies, cloud platforms, and potential partnerships, translating these opportunities into educational programs for CPT customers so that application teams deliver business value faster.

  • Provide curated customer-facing training collections based on collaborative input from CPT’s Customer Enablement and Product Management teams.

  • Create a consistent approach to CPT product documentation with an emphasis on ease of product adoption.

  • Facilitate organization-wide educational events such as conferences and focused learning opportunities.

  • Support generation and collection of customer surveys and other CPT-wide customer feedback programs.

  • Deliver general news and notifications to all CPT customers.

    Required Job Qualifications:

  • 7+ years of experience in a similar customer-facing role, focusing on upskilling, training, and customer communications within technology or cloud services.

  • Experience working with on-prem and public cloud infrastructure products resulting in a strong understanding of multiple cloud platforms.

  • Deep understanding of information technology principles and demonstrated knowledge of on-premises and public cloud platforms / applications/ software products or design tools.

    Preferred Job Qualifications:

  • Familiarity with software development processes and the developer ecosystem.

  • Strong conceptual thinking skills with an ability to proactively problem solve, recommend solutions, and intuitively prioritize business issues in a large enterprise matrixed organization.

  • Excellent communications skills and proven ability to communicate effectively with senior management and business leaders.

  • Strong bias for action, sense of ownership, and demonstrated ability to proactively build partnerships, foster collaboration, and influence others for customer success.

    Education:

  • Bachelor’s degree or equivalent experience (HS diploma + 4 years relevant experience)

Pay Range

The typical pay range for this role is:

$124,372.50 - $247,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 06/02/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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