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CVS Health Representative II, Prescription Records - Cumberland, RI (Hybrid Role) in Providence, Rhode Island

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

CVS Health Prescription Records team serves as the sole managing interface for CVS Retails’ legal, subpoena, regulatory, attorney, patient and third-party record demands for patient and prescriber prescription records. This position will handle incoming customer inquiries by phone, fax and email in a contact center environment. Data processing of these requests while ensuring the accuracy of details provided, along with incorporating Protected Health Information, Personally Identifiable Information, to satisfy regulatory demands and subpoena demands in accordance with state and federal HIPAA/Privacy requirements.

Role Overview

  • Shift: Monday-Friday 8:30-5:00 PM EST

  • Must be able to work 2 days a week in the Cumberland, RI office.

  • Training Schedule: First 2 weeks training onsite and will follow the regular schedule of 8:30-5:00 PM EST

What you will do

  • Ability to work with a high volume, production oriented, time sensitive Call Center environment.

  • Must maintain the strictest level of confidentiality when dealing with confidential information and Protected Health Information at all levels.

  • Ability to handle inquiries, and exercise good judgment and apply critical thinking skills to solve problems.

  • Must be able to function well in a professional team environment.

  • Ability to work with a high volume, production oriented, time sensitive Call Center environment.

Required Qualifications

  • Must be able to work 2 days a week in the Cumberland, RI office.

  • 1 to 2 years of experience working in a Call Center environment where a high degree of accuracy and attention to detail are required.

  • 1 to 2 years of experience working with sensitive information and or HIPAA

Preferred Qualifications

  • Proficiency in data entry, Microsoft Word and Excel, Microsoft Outlook and the ability to master other related department applications.

  • Strong organization skills, ability to multi-task, prioritize work, maintain flexibility, and manage expectations while meeting scheduled deadlines.

  • Associates degree or equivalent certificate is preferred.

  • Customer Service experience.

  • Prior Patient Prescription Records experience.

  • Legal or paralegal experience.


  • High School diploma or equivalent experience required.

COVID Vaccine Required: N/A

Pay Range

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 07/24/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.