Our Ability Jobs

Customer Service Representative

Permanent

Remote - USA

Are you passionate about helping others and looking for an exciting new opportunity? Join our Customer Contact Centre as a Customer Service Representative (CSR) and become the voice of our organization! We're seeking dedicated individuals to respond to inquiries about our teacher certification programs and provide high-quality support to our customers.

Key Responsibilities:

• Handle inbound calls, Live Chat, and emails to assist examinees with certification programs, website issues, complaints, and more

• Identify customer needs and provide accurate, timely resolutions using various resources (systems, websites, published materials)

• Serve as the first point of contact for customer inquiries, escalating complex technical issues when necessary

• Maintain detailed records of customer interactions in our CRM system, ensuring accuracy and compliance

• Follow established security procedures and guidelines to protect customer information

What We're Looking For:

• Experience : Previous inbound call centre experience with exceptional customer service.

• Skills : Proficiency in MS Office (Word, Excel), strong organizational and time management abilities, and excellent communication skills (Spanish is a plus!)

• Attention to Detail : Strong listening skills and a detail-oriented approach to problem-solving

• Tech-Savvy : Comfortable navigating websites, PC operations, and using customer relationship management systems

If you are detail-oriented, thrive in a customer service environment, and are ready to contribute to a meaningful cause, we want to hear from you! Apply today to become part of our supportive and dynamic team.

What can Pearson offer you?

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Maryland, New York State, New York City, Washington State, and Washington DC laws, the pay rate for this position is as follows:

The hourly rate for this role is $17.20

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

#LI-Post #LI-Remote

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: CUSTOMER SERVICE

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 17049

#location