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Hudson Valley Credit Union Supervisor Consumer Loan Processing in Poughkeepsie, New York

Supervisor Consumer Loan Processing

Job Locations





Real Estate


FTR - Full Time Regular

Work Schedule

40 Flex


Hudson Valley Credit Union is currently recruiting for the position of Supervisor Consumer Loan Processing. Primary Function: supervise the daily operations and staff related to the processing and funding of indirect and direct consumer loans and home equity closings. Coordinate the workflow for assigned personnel, set deadlines, ensure procedures are compliant and followed and reviews the area processes and procedures for continuous improvement. Maintain the success of HVCU's Indirect Lending Program by working together with Consumer Lending Management and dealerships.


Supervise the daily functions and staff responsible for processing and funding indirect and direct consumer loans, home equity loans and ensure timely turnaround on funding of loans and leases to maximize member and dealer experience. Respond to internal/external customers regarding complaints, problems, lending policy clarification and procedural issues.

Provide supervision, coaching, training, development, and performance evaluations of staff. Handleall human resource needs of department's employees. Measure and coach staff in regards to productivity, quality, goals, and adherence to compliance. Conduct regular department meetings, one on one meetings and training sessions. Ensure team possesses a high level of individual accountability for delivering results within attainable deadlines and industry and regulatory standards. Interview and hire new staff as needed.

Monitor dealer contract volume, in addition to Direct and Home Equity volume to ensure adequate staffing. Communicate issues/needs to manager as necessary.

Maintain general knowledge of regulations governing consumer lending such as Truth in Lending, RESPA and TRID

Initiate and implement process and product improvements to enhance member experience, increase department efficiencies and increase loan growth.

Perform reconciliation of all Consumer Lending General Ledgers and ensure all items are cleared within 30 days.

Fund employee loans within authority.

Cover for Consumer Loan Servicing and Consumer Loan Underwriting Supervisors in their absence.

Work with Indirect Lenders to ensure satisfaction of the Indirect Lending Program, prepare dealer reserve reports on a daily/monthly basis. Handle dealer complaints and take appropriate action to resolve them.

Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.

Embrace and apply HVCU's guiding principles to all activities and responsibilities. This includes the Credit Union's Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union's initiatives by demonstrating teamwork and professionalism.

Responsible for regular and predictable attendance including punctuality.


Associate's Degree preferred
Minimum 2 Years Consumer, direct and indirect, and/or residential mortgage processing experience required
Consistently named one of the Best Companies to work for in New York, Hudson Valley Credit Union is a community chartered financial institution serving members in 12 counties along the Hudson River from the Capital Region south to the Lower Hudson River Valley. We are passionate about improving our member's financial wellbeing and thrive on delivering exceptional member service. We care for our employee family and are deeply rooted within our local communities. With our co-workers' support, valued benefits, and continuous training and development, we are motivated, high performers who excel and grow here every day. Come join us in our goal to be the Hudson Valley's first choice for a lifetime financial services partner.

We offer a highly competitive salary and benefits package including:
Medical, Dental, and Vision coverage
401(k) with employer match and non-elective employer contribution
Paid time off (PTO) and paid holidays
Flexible Spending Account (medical & dependent care)
Life Insurance
Short-Term and Long-Term Disability Insurance
Employee Assistance Program
Wellness Activity Reimbursements
Educational Assistance Program
Professional Development Programs
Discounted Loan Rates & Fees

All candidates are subject to a pre-employment background check including bondability, credit report and past employment references. All checks must be favorable for an applicant to be considered for employment.

Hudson Valley Credit Union is proud to be a CEO Gold Standard Designation award winning tobacco-free workplace.

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Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law