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UnitedHealth Group Senior Product Manager - Client Integration and Service Delivery - Telecommute in Plymouth, Minnesota

Combine Fintech and Healthcare, two of the fastest-growing fields on the planet, with a culture of performance, collaboration, and opportunity and this is what you get – leading edge technology that is improving the lives of millions. Here, innovation is not about another gadget; it is about providing advanced, state-of-the-art payment solutions to help those we serve be healthier, happier, and more productive.

About Us:

Careers at Solutran®, a subsidiary of UnitedHealth Group®, offer a unique and exciting opportunity to create large-impact, market-leading payments, and financial technology innovations, while delivering on the mission of improving the health and wellbeing of tens of millions of Americans.

Our industry-leading S3® payments platform is integrated at 35,000+ retail locations and supports some of the largest benefits and rewards programs in the world by offering value to consumers and directing the spending of funds to approved health-enhancing products and services. This advanced technology has led to Solutran’s rapid ascent to market leadership in healthcare benefits and has broader applicability across numerous other industries.

Working within a FinTech powerhouse, Solutran team members enjoy a culture of performance and collaboration, along with the resources and technology of a Fortune 5 company that comes with being a part of the UnitedHealth Group family of businesses. Our teams work in close partnership with the largest and most forward-thinking companies in America including Aetna, Anthem, CVS, General Mills, Kroger, UnitedHealthcare, Walmart, Walgreens and more. Learn more about our latest innovations at www.solutran.com .

If you are looking for the best place to use your passion, build your career and drive meaningful change, we offer an opportunity to do your life's best work. (sm)

This role requires work hours in Central time

Position Summary:

As Solutran’s Product Manager for Client Integration and Service Delivery, you will own the product and modules that drive all client data integrations and consumer eligibility, entitlement, and adjudication of our service offerings. This module, referred to at Solutran as Eligibility, Issuance & Collateral (EIC), is the most critical module of our end-to-end “healthcare meets fintech” suite of service offerings. Eligibility, Issuance & Collateral facilitates and enables all Solutran services across the portfolio. You will own and build the integration with each of our clients, who are the largest in the healthcare industry, to ingest data using flat-file and/or API architecture as integration options. The integration is the lifeline between us and our customers. Once ingested EIC will use the data to make eligibility determination and enrollment across a large suite of service offerings. After eligibility is determined, EIC must determine the amount and frequency of benefits/financial services that the consumer will be allotted while applying client specific configuration that drive complex service-specific business rules.

Our services are accessed either digitally using mobile applications or electronically using branded Visa branded cards or using our Solutran S3 Payment tender which is accepted at over 30,000 merchants nationwide. The final responsibility of EIC is to ready the consumer for consumption of our services by equipping them with the financial vehicle. digital or electronic, they will use. For example, the EIC module will determine, based on hundreds of designs that change annually, which Visa or S3 Card designs, welcome material or catalogues is mailed or delivered electronically to the consumer. The module enables all our consumer engagements and must operate 24/7/365 while always reconciling the millions of dollars accessed each month.

Our goal is to enable a consumer enrollment and decisioning module that can support fast, scalable, and diverse integrations and stand-ups. You will lead a vision for both the business and technical applications the module can support. As we expand our product reach and enter adjacent markets, the ability to scale this module will have tremendous impact on growth and retention. You will own the products design and architecture while advancing its operational reach and dependency and building a roadmap for its future in the healthcare markets and beyond.

Our Product Managers drive the leadership vision combined with their own to develop products and services that have high consumer engagement and expansive market reach by combining a strong technical foundation with a client-centric and growth-oriented product execution strategy.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Lead partnerships with other Product Managers, Functional-Departments between and the Product/Engineering teams to identify opportunities to improve customers’ integration experience while implementing integrations more efficiently and effectively

  • Develop and maintain a detailed, end-to-end understanding of every integration throughout the Solutran technical environment, including all dependencies, data transformations, and calculations at both granular and summary levels

  • Be a subject matter expert and liaison for the internal and external project stakeholders on all technical projects by defining and managing technical requirements, deliverables, and timelines with respect to integrations and data integrity

  • Lead, support and when appropriate manage the releases for our products, technical applications, major architecture changes, and support updates with respect to the integrations and interactions between the various products

  • Develop a deep understanding of our platform and technology and help shape our strategy

  • Serve as a technical subject matter expert on Solutran’s integration capabilities and primary point of contact to advise and resolve integration-related escalations across the company

  • Be the voice of the customer (both internal and external) and work collaboratively with product development teams to design, deliver, and enhance product capabilities to meet all customer requirements

  • Gain a deep understanding of the customer experience, identify, and fill product gaps and generate new ideas to align the customer problem-space with our strategy and product vision

  • Collect business, technical feedback and requirements, define, and prioritize product requirements, synthesize the feedback into the product definitions and ensure successful product releases with high customer satisfaction

  • Build and continuously refine the implementation methodology/best practices and identify integration patterns to inform repeatable and scalable ways to deliver efficient and successful integration experiences

  • Provide technical and project management leadership and guidance to the team to ensure projects are completed within expectations

  • Educate teams on product integrations through documentation and training sessions

  • Participate in prioritizing Sprint backlogs and planning and running Sprints and releases for technical scrum team

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 5+ years of Technical Product Management/Product Owner or equivalent experience

  • 4+ year of experience demonstrating success defining and launching products in an Agile environment

  • 4+ years of proficiency level experience in designing and documenting user flows and workflows to support application development

  • 3+ years of experience using quantitative and qualitative data to assess priorities and influence roadmaps

  • 3+ years of experience using data analysis tools (e.g., A|B test software, Tableau) and/or scripting languages (e.g., SQL, Python) to inform product decisions

  • 3+ years of experience in technical stack, platform architecture, and software integration design, and APIs

  • Skilled and experienced using Agile/Scrum or similar methodologies, Jira, writing user stories, and managing backlog

Preferred Qualifications:

  • Bachelor's Degree in Computer Science, Computer Engineering, Electronics Engineering, Electrical Engineering or a closely related field, or equivalent experience

  • Proficiency and experience developing and optimizing Structured Query Language (SQL) to analyze and query data

  • Experience in Fintech, healthcare, health insurance or any one or combination thereof

  • Experience with ANSI 834 or other healthcare standard file interchanges

  • Payments industry knowledge

  • Detail oriented with critical thinking skills – ability to break down initiative-level requirements into feature and story attribute level details

  • Demonstrated project team leadership skills

  • Ability to lead multiple projects simultaneously; strategic thinking with ability to build strong working relationships across organizational teams in a fast-paced and changing environment

  • Ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences

  • Excellent written and verbal communication skills to communicate with non-technical and technical people inside and outside the organization

  • Exceptional product roadmap creation & execution skills

  • Technical skills to translate business requirements into terms that developers can understand

  • Excellent communication skills; written, verbal and formal presentation

  • Excellent Microsoft Office skills (Outlook, Word, Excel, PowerPoint)

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado, Connecticut or Nevada Residents Only : The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut/Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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