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UnitedHealth Group Business Applications Analyst - Remote in Plymouth, Minnesota

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This role is supporting our Corporate Applications team at Allina Health. Allina Health is a non-profit health care system that offers services throughout Minnesota and Western Wisconsin. The Corporate Application team manages over 180 applications throughout the enterprise.

As the Applications Analyst, you will be responsible for the support, troubleshooting, maintenance and special projects for your assigned applications.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Own and manage all technical aspects of assigned applications through all stages of the application lifecycle

  • Work with technology vendors and organizational IT teams to understand and document technical requirements for assigned applications and ensure they are maintained

  • Work with application users to understand and document business requirements and translate those into technical solutions to optimize application functionality for them

  • Work with application users to develop test scripts and facilitate testing to validate application functionality and configuration

  • Participate in large projects and/or manage small/medium projects related to assigned applications

  • Manage all technical changes for assigned applications following defined change management protocols

  • Maintain technical documentation for assigned applications, including customer-facing and help desk knowledge base articles

  • Work directly with customers, vendors and organizational IT teams to troubleshoot complex technical issues

  • Perform and/or facilitate all manner of testing as needed for assigned applications

  • Provide timely communication to stakeholders for all application related matters

  • Manage application assignments including incidents and requests within ServiceNow (IT Service Management system)

  • Provide on-call support outside of regular business hours through a team on-call rotation

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 2+ years of experience supporting a variety of corporate applications in a business analyst, IT or help desk related role

  • Experience working with stakeholders, gathering requirements, and taking action based on their business needs

  • Proven ability to work independently without direct supervision

  • Proven ability to effectively manage time and competing priorities

  • Proven ability to think critically and perform analysis to solve complex problems

  • Proven ability to work with cross-functional teams

  • Ability to travel based on business needs (roughly 10% of the time or less)

  • Ability to work outside of regular business hours to support team on-call rotation

Preferred Qualifications:

  • Experience supporting 5+ corporate applications at a given time including overall support, maintenance, troubleshooting, system upgrades, migrations and more

  • Experience with IT service management using a system such as ServiceNow

  • Experience implementing, upgrading and migrating applications

  • Experience with facilities and maintenance applications

  • Experience with risk and compliance applications

  • Intermediate technical skills in SQL with the ability to write your own complex queries

  • Proven solid written and verbal communication skills

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.