Our Ability Jobs

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As the Accounts Receivable Clerk you’ll play a critical role in creating a quality experience that impacts the financial well-being of our patients. In an environment where the patient is at the center of everything we do, the Accounts Receivable Clerk play an important role on a team that supports the Accounts Receivable department by performing combinations activities. The Accounts Receivable Clerk will be required to successfully complete the UnitedHealth Group new hire training and demonstrate proficiency to continue in the role.

This position is full-time (40 hours/week) Monday to Friday, remote out of MN or WI. It may be necessary, given the business need, to work occasional overtime or weekends.

If you are located in MN or WI, you will have the flexibility to work remotely * as you take on some tough challenges.

Primary Responsibilities:

• Contact payers by telephone, fax, email, or letter to determine coordination of benefits, contractual, patient and government responsibilities as necessary to have the credit balance reach resolution

• Interpret complex contractual language to complete special projects according to contractual agreements, Medicare, or governmental regulations

• Cultivate effective working relationships with other departments within the RCM team to facilitate the resolution of accounts with credit balances

• Determine if accounts are paid correctly according to contractual agreements or governmental reimbursement methodologies

• Remain current on general regulatory and contractual requirements involving self-studies

• of payer bulletins and contracts through updates from the supervisor

• Requires contractual knowledge across multiple payer groups

• To support, enhance, and retain maximum cash reimbursement in accordance with contractual agreements

• Maintain positive relationships with patient, insurance companies and other payers to facilitate resolution of credit balance accounts

• Provide direction and guidance to less experienced team members

• Work from monthly reports reflecting highest dollars and oldest accounts to target and resolve priority accounts

• Resolve billing, collections, customer service requests, and reimbursement questions involving credit balance accounts

• Research and process requests from insurance companies requesting a refund on credit, debit or zero balance accounts

• Identify reoccurring problems, errors, and issues for inclusion on the issue log. Escalate problem accounts to Leadership when appropriate intervention is required

• To meet or exceed productivity and audit standards that has been established according to department requirements

• Follow established departmental policies, procedures, and objectives

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience in insurance billing

• 2+ years of experience in patient, client, or third-party insurance billing

• 2+ years of experience in Auditing

• Basic level of proficiency with Windows PC applications, which includes solid keyboard and navigation skills and ability to learn new computer programs

• Demonstrated solid organizational skills

• Proven exceptional time management skills

• Demonstrated ability to multi-task and collaborate with others

• Proven ability to prioritize workflow

• Demonstrated ability to adapt to changes

• Proven ability to communicate using tools such as Outlook and Teams chat

• Located in Minnesota or Wisconsin

Preferred Qualifications:

• Previous work experience in a fast-paced environment requiring solid multi-tasking and problem-solving skills

• Previous experience with patient Billing Systems

• Intermediate level proficiency with Excel

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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