SAP Supplier Onboarding Agent (SAP Ariba) Job in Pittsburgh, Pennsylvania

Requisition ID: 187489

Work Area: Customer Service and Support

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

TITLE: Supplier Onboarding Agent

REPORTS TO: Lance Snow, Manager, NAMER Supplier Enablement

DEPARTMENT: CVO, Global Digital Services, Outreach & Communication

LOCATION: Pittsburgh


The Supplier Onboarding Agent supports the enablement of suppliers onto Ariba Network for Buyer Customers. This person manages follow up with suppliers to ensure that they are taking ownership of their network accounts, successfully integrating, and ultimately transacting on Ariba Network with their Customers. The Supplier Onboarding Agent is the supplier’s main point of contact throughout the enablement process.


  • Customer Focus

  • Assists all assigned suppliers in the completion of their enablement tasks, from the validate phase, through integration, and until the supplier begins transacting in Ariba Network with each buyer customer

  • Prioritizes strategic suppliers and strategic accounts based on record information in the system

  • Sales

  • Assists all assigned suppliers in understanding key value adds for their specific industry and internal business objectives

  • Comprehend the art of selling value and adjusting language and approach for your audience

  • Discusses the integration options that best meet the needs of the suppliers

  • SAP Ariba Solution Expertise

  • Knows Ariba Network and Supplier Enablement Automation features, understands the value of ecommerce and Ariba Network, and assists in the supplier education process with customer specific training guides

  • Understands integration and cXML and EDI basics

  • Practice Development

  • Follows up with suppliers to encourage Network compliance.

  • Manage suppliers through SAP Ariba tools and processes.

  • Responsible for monitoring and tracking status of suppliers for project defined milestones.

  • Coordinates escalation of records to the Program Coordinator per defined process and hand-off of integrated suppliers for Electronic Integration Testing

  • The role includes, but is not limited to: 30 calls/day, email communication, conducting trainings, project management, and strong time management.

  • Leads & supports special projects as assigned.

  • People Development

  • Participates in all required training and follows Operational Work Instructions to complete assigned tasks.

  • Teamwork

  • Proactively escalates issues to immediate manager and project teams

  • All other duties as assigned. PREFERRED QUALIFICATIONS

  • Previous experience with verbal and written communication in English Language

  • Fluency in French a plus

  • Experience with EDI and cXML basics

  • Previous experience with supporting or selling a technical or service delivery product

  • Exposure to business operation units such as accounts payable, procurement, finance, or collections

  • Experience meeting expected deadlines

  • Proven ability to adhere to customer timelines

  • Proven success in working under pressure

  • Proven ability to be responsive to customer’s requests, emails, etc. MINIMUM QUALIFICATIONS

  • Education / Experience

  • Bachelor’s Degree or equivalent

  • Skills

  • Polished customer service skills and telephone support

  • Comprehensive Sales skills

  • Verbal and Written communication skills

  • Familiarity with EDI and cXML basics

  • Excellent interpersonal and team skills

  • English Language is a must, other language skills are preferred.

  • Strong analytical and organizational skills

  • Thorough knowledge of Microsoft Office software


Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: or , APJ: , EMEA: C at at ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

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