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Carrier Service Sales Associate in Pittsburgh, Pennsylvania

Date Posted:



United States of America


CAP25: Pittsburgh,PA 1011 Alcon Street, Pittsburgh, PA, 15220 USA

Principal Responsibilities:

Develop long-term customer relationships with assigned direct to owner accounts. Position Automated Logic Corporation as the customer consultant for their Building Automation needs and provide value through our service agreement offerings. Ensure customer retention of assigned accounts. Primary responsibility includes the sale of service agreement offerings and connected services to Automated Logic customers. Additional responsibilities include the growth and expansion of existing Automated Logic customer accounts and service agreements by showing added value in our most current service offerings.

Partner with other sales engineers to improve profit generation from accounts through collaboration on other owner influenced work including time and material, connected services, and projects. Utilize Branch Operations’ sales tools to plan and document progress as well as increase business penetration at existing accounts through the growth of any existing service agreements. Achieve quarterly quotas and annual sales plans.

Essential Functions:

  • Build partnering relationships with assigned accounts to drive the penetration of ALC offering. Maintain frequent face-to-face contact with decision makers. Actively listen, probe and identify concerns. Understand the customer's business and speaks their language. Develop credibility, dedication, trust, and commitment.

  • With assigned owner accounts, drive a preference for Automated Logic offerings.

  • Demonstrate technical knowledge by acting as a consultant making recommendations for service agreement coverage by understanding the customer’s situation and recommending a service agreement solution that meets their needs and budget.

  • Qualify and assess potential customers. Team with other Sales Engineers on individual projects based on account assignments. Honor credit split guidelines and refer leads to other business segments.

  • Utilizes applicable sales tools effectively (CRM, estimating software, etc.) to plan and document progress as well as increase business opportunity within accounts. Manage a high level of activity of the pipeline in Salesforce.com with a focus on sales phase, close date, and probability of close as well as other pertinent information.

  • Solicit support from and communicate effectively with internal staff to ensure customer satisfaction. Develop relationships with other Sales Engineers and Project Engineers to deliver quality results.

  • Act as the customer's advocate in interactions with Automated Logic to ensure the customer acquires the best value from our offerings.

  • Keep management informed of progress and account status.

  • Attend and present at trade shows. Participate in professional organizations.

  • Represent ALC as a leader in local industry associations.

Knowledge, Skills & Abilities:

  • Ability to relate to people at all levels, and to communicate both on a technical and non-technical basis.

  • Preferred knowledge in DDC control theory and HVAC systems.

  • Committed to integrity in business.

  • Excellent writing, communication & presentation skills.

  • Possess valid Pennsylvania state motor vehicle license and safe driving record.

  • Experience with Microsoft Windows and Microsoft Office

Minimum Qualifications:

  • Bachelor’s degree in engineering, business, or a related subject area is required.

All Employees Shall:

Follow the EH&S Policy, applicable regulatory, company EH&S rules and requirements

Report to supervision conditions or practices that are either unsafe or that may adversely impact the environment, to ensure timely resolution of potential hazards

Attend scheduled EH&S training program

Actively support the organization’s efforts to meet or exceed EH&S goals and plans

Recommend improved EH&S practices

The incumbent is responsible for complying with UTC’s “Code of Ethics,” the “Policy Statement on Business Ethics and Conduct in Contracting with the U.S. Government,” and related policies. In executing his/her responsibilities, incumbent shall take all steps necessary to foster open communications and to support UTC’s compliance, business practices, DIALOG, and Ombudsman programs.

This Job Description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company’s discretion. Nothing in this position description changes or is intended to change the employment at-will relationship with the Company. Employment at-will means that an employee or the Company may terminate the employment relationship at any time, for any reason or no reason at all, with or without notice.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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