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CVS Health Coram RevCycle Training Coordinator in Phoenix, Arizona

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Coram Revenue Cycle Training Coordinator helps enable the training of hundreds of Coram Revenue Cycle colleagues by providing administrative support to the training team, particularly the Manager and Supervisor. The training coordinator will own administrative duties in the company’s Learning Management System, such as creating courses and scheduling classes, registering students, and ensuring classes are closed out correctly. The coordinator will maintain key team documentation and calendars, while supporting communication within and outside the team. The coordinator will manage system access tickets and other application requests to support training activities.

Key functions include:

  • LMS Administrations and Development: building courses and classes in Learning Hub, register students, maintain Outlook Training Calendar, ensure classes are closed appropriately, research LMS issues, update and maintain classroom assessments and surveys in LMS.

  • Training Team Administrative Tasks: develop and maintain course catalogs for Enteral and Infusion, load training materials into, and maintain, Training SharePoint sites, make assigned updates to Training Schedule and post for leaders, maintain training rosters and perform roster updates, submit IT tickets for system access and account creation, develop MS Forms for classroom and course surveys, manage reporting for assessments and surveys and post for leaders weekly, maintain spreadsheets as assigned, generate and update PDF files, manage files in Teams, SharePoint, and OneDrive, support trainers in classroom training including requesting access to learning environments, perform minor edits to training materials.

  • Technical Troubleshooting: Assist trainers with identifying and resolving various technical issues, including learner access, ticket follow up, links from OneDrive, MS Teams

The successful candidate will possess the following skills:

  • Strong attention to detail, as all schedules, classes, rosters, reports and documentation must be accurate

  • Strong technical skills in all Microsoft Applications including Teams, SharePoint, OneDrive

  • Working knowledge of LMS, Excel, pivot tables,

  • Ability to effectively manage multiple incoming audit requests

  • Excellent verbal, interpersonal, and written communication skills to facilitate teamwork within various Coram business areas and with external customers

  • Strong analytical, deductive, and problem-solving skills

Required Qualifications

  • 1+ year(s) of Microsoft Office Applications experience

  • Strong time management skills and multitasking ability

Preferred Qualifications

  • Working knowledge of Learning Management Systems, OneDrive, SharePoint, CutePDF, Microsoft Excel/Word/Outlook/PowerPoint/Teams

  • Comfortable handling confidential information

Education

Verifiable High School Diploma or GED is required.

Pay Range

The typical pay range for this role is:

$17.00 - $28.45

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.

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