Lloyd Group Director, IT Applications in Philadelphia Area, Pennsylvania
Our client is seeking an organized, efficient Director of IT with a focus on Applications to join their growing organization. The Director of IT role is to ensure the streamlined operation of all IT services in alignment with the business objectives of the organization. This position is accountable for ensuring continuity of computer services for users throughout the organization through planning, technical leadership, and project coordination.
The person fulfilling this role will work directly with the company?s Managed Service Provider and application vendors to ensure continued support and maintenance of existing applications and development of new technical solutions. They should have experience with project management, be process oriented, and take initiative.
Lastly, our client is a people first organization. They are looking for someone to take charge of IT initiatives while engaging with the team and holding vendors and partners accountable.
Application Specialist. Act as the company?s application expert, assisting with project management and integration of new applications. Responsibilities include:
Develop training programs for new & existing employees
Document applications and ensure training programs are developed for employees for new application versions
Update documentation and process to help better support the systems and applications
Manage support associated with company applications
Identify and act on opportunities to improve and update software and systems
Ensure software versions are up to date and under valid vendor support contracts
Application support and escalation following industry incident management and processes (ITIL)
IT Governance and Management. Responsible for the management of organization-wide systems and information to ensure they are performing correctly and aligned with business strategy and goals. Responsibilities include:
Managing and reporting on the allocation of IT budget
Partnering with consultants and IT partners to develop and implement IT policy and best practice guides for the organization
Accountable for following the incident management process for all emergency related issues
Conducting regular system audits for network and data security
Running and sharing regular operation system reports with senior staff
Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
Providing direction for Managed Services Provider and 3rd party application vendors
Identifying opportunities for team training and skills advancement
Ensure the organization has an accurate inventory of the assets, assets are under warranty and within useful life, and a roadmap is developed for future investment
Skills and Qualifications
Bachelor?s Degree in Computer Science, Information Systems, Engineering, Business or technical discipline
Proven working experience as an IT manager or relevant experience of at least 5 years
Experience working with operations and business teams to communicate problem impacts and to understand business requirements
Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audience
Experience with, and understanding of, International Technology Infrastructure (ITIL) Processes and Procedures
Shows an interest in learning new materials and staying abreast of the latest technical information.
Preferred areas of technical expertise include but are not limited to Microsoft Office Suite (multiple version), Microsoft Server multiple versions), Microsoft SQL, and Microsoft Exchange, Accounting Software, Printer Management, Anti-Virus, Remote Desktop Technologies, Firewalls, and other network management solutions
Working conditions are normal for an office environment
Responsibilities may require occasional weekend and/or evening work
Periodic travel may be required to various offices across the US