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Huntington Hospital Self Pay Representative in Pasadena, California

Self Pay Representative

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Job ID:17639


Department:Credit & Collection



Location:Pasadena, CA

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When you join the Huntington Hospital team, you are aligning yourself with an organization whose values drive our philosophy of compassionate community care. Over the past 129 years, we’ve grown from a small 16-bed hospital to a nationally recognized healthcare leader with 619 beds. As part of our commitment to providing equitable, high-quality care to all members of our community, we embrace differences and work hard to create a place of belonging for our patients and our employees. When you join the Huntington family, you’ll be empowered to enact change that continuously improves our ability to deliver world-class care, with kindness and dignity, to all who need it.

Working within the quality and productivity standards of Huntington Hospital Revenue Cycle Services, the Self Pay Representative is responsible for handling and resolving customer inquiries and complaints by providing patients with a consistent and seamless experience. This individual evaluates incoming patient calls, correspondence (written and electronic), answers questions, resolves issues, assists with payment arrangements and triages customer requests for timely resolution, with a strong emphasis on timely, compassionate collections. In addition, the Self Pay Representative is responsible for timely processing of the Charity applications, Bankruptcy and Probate/Estate liens, monitoring Medicaid Pending accounts, and accounts placed on statement generation hold. This position serves as a primary resource in complex and sensitive cases, and must work independently with moderate level of supervision. In addition, the Self Pay Representative may be assigned to work in any position within the department based on the business need and demands.


High School Diploma, some college experience preferred.


Two years experience in an insurance billing or follow-up position in a hospital or large medical office setting or 5 years in-person or telephonic Customer Service experience.


Review and interpret various Payer contracts to identify variances for over/under payments. Excellent analytical skills and proficient with Microsoft application (Outlook and Excel). Working knowledge of ICD-10, CPT, and HCPC’s and basic medical terminology. Understanding of hospital reimbursement methodologies, including DRG’s, and standard payment methodology.