Best Buy Geek Squad Manager in Overland Park, Kansas
Geek Squad Manager
Store Number or Department:
As the Geek Squad Manager, you’ll be responsible for day-to-day operations inclusive of the Precinct (computer and PC repair service) and Auto tech Bay (Auto installation fulfillment services). You’ll be accountable for leading a team of Agents in a manner that fosters a world class Client experience and drives exceptional business results. Key responsibilities:
Manages the day-to-day operations of the Precinct and Autotech Bay including: scheduling, merchandising standards, expense management, inventory integrity, security and protection of Client assets
Provides work direction, training and development for a team of Diverse Agents. Monitors Agent skill set achievement
Communicates and coaches a team of Diverse Agents to help achieve Company strategy, local business plans and execute SOP
Analyzes and evaluates both financial and Agent performance to develop plans that drive Precinct and Autotech Bay performance and overall Services revenue
Manages the entire store operation while acting as Manager on Duty including:
Monitor sales activity, employee productivity, merchandising standards, customer service, and processing
Provide direction and management authorization as needed
Resolve complex client/customer issues
Review/generate management reports as needed
Assists Clients per SOP to solve their technology needs which range from setting up new services on a new product/solution, to fixing/troubleshooting or repairing a solution we’ve already sold
Assists the General Manager with recruiting, hiring, and retaining a diverse Agent workforce in line with headcount guidelines
1 year of experience as a Leader in Business, Military or other fields
2 years of experience in Customer Service or related field
Ability to analyze and manage a budget (labor, expenses, revenue)
Associate Degree or higher in Computer Science, Business, Management or related fields
Consumer Electronic Repair/Service Experience
Prior experience in selection, hiring, and performance management
Address Line 1:
9301 QUIVIRA RD
Manager with Direct Reports
About Geek Squad
It all began with a few oddly dressed heroes fixing computers. Today, we’re an army of Agents more than 18,000 strong, on a singular mission to rid the world of rogue technology. We’re still oddly dressed, but we’re now oddly dressed and saving the day across the globe. If you’re techno-exceptional, good with people and great at having fun while doing top-quality work, we invite you to join our illustrious ranks.
Best Buy Company and its Family of Brands
Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.
Additional Job Information:
Join our team!
While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.
Ready? Let's do this!
If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.
Not ready to apply? Connect with us on LinkedIn (https://www.linkedin.com/start/join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2127&source=bf&trk=login_reg_redirect) , Facebook (https://www.facebook.com/bestbuy/) , or Twitter (https://twitter.com/bestbuy_careers) .
Geek Squad, Retail Jobs