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YRC Freight Account Transition Specialist in Overland Park, Kansas

Account Transition Specialist - ( 2106DG )

Primary Location : US-KS-Overland Park

Shift : Day

JOB SUMMARY

Manage assigned account relationships when Account Executives exit the Company/market and ensure seamless service and attention to clients. Work with sales leadership, sales support, and the client to maintain and increase business levels while addressing client’s current business needs. Update the Customer Relationship Management (CRM) system and ensure the portfolio base of clientele is satisfied with YRCW services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Maintain key account relationships within assigned territories during the transition period when Account Executives exit the market.

  2. Update and maintain Customer Relationship Management (CRM) system with current account information including potential paid revenue, operational info, and account services potential.

  3. Provide a warm handoff between the clients and newly onboarded Account Executives to ensure a smooth, seamless transition and enhanced client experience.

  4. Utilize internal resources to assist and ensure successful transition of new business into YRCW.

COMPETENCIES

  1. Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.

  2. Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.

  3. Collaborating - Working cooperatively with others to help a team or work group achieve its goals.

  4. Communication - Conveying information clearly and concisely via text, voice, and or video to individuals or groups in an engaging manner that helps them understand and retain the message. Listening actively to others.

  5. Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.

  6. Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.

  7. Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

BENEFITS

  • Competitive pay based on experience

  • Employee selected medical, dental, and vision coverage for you and your family

  • PTO and paid holidays

  • 401k Retirement Plan

MINIMUM REQUIREMENTS

  1. High School diploma or equivalent.

  2. Four (4) years demonstrated successful sales and/or sales support experience.

  3. Demonstrated oral, written and interpersonal communication skills.

  4. Proven relationship building and negotiation skills.

  5. Demonstrated organizational skills and attention to detail.

  6. Ability to work with minimal supervision.

PREFERRED QUALIFICATIONS

  1. Bachelor’s Degree in Business or equivalent combination of education and work experience.

WORKING CONDITIONS

This position operates in a professional office indoors environment. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Required to travel between terminal sites and customer locations.

PHYSICAL DEMANDS

The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required.

YRC Worldwide, along with all subsidiary companies, are an Equal Opportunity/Affirmative Action Employer

Req ID: 2106DG

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