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KeyBank Account Manager II - Agency CME in Overland Park, Kansas


11501 Outlook Street - Overland Park, Kansas 66211


  • Under the direction of the Agency Portfolio Manager, the person in this position is responsible for servicing a commercial real estate portfolio in the most timely, efficient and responsible manner in order to protect the interest of investors and minimize risk to KeyBank. This is accomplished within the parameters of the servicing agreements, loan documents, policies and procedures, and applicable laws.


  • Understanding of the regulations, guidelines and policies that govern the Agencies.

  • Review loan documents, policies and procedures, Agency Guide and Pooling and Servicing Agreements.

  • Travel as required: Conduct subservicing audits as applicable for Master Servicing roles.

  • Monitor assigned portfolio in order to ensure compliance with specific requirements pursuant to contractual servicing agreements. Institute and administer directives involving changes in servicing standards (i.e. establishing and implementing new technologies for reporting property inspections and financial analysis).

  • Perform intensive loan servicing for those loans designated by investor or servicer as not meeting their standards for performance, as well as for those loans recently returning to a performing status after bankruptcy, default or workout. Perform watchlist updates, and follow internal policies and applicable guidance from appropriate third parties (special servicers, master servicers, etc.).

  • Generate income through transaction fees and the timely collection of late charges and default interest in order to ensure the profitability of the Servicing Division and KeyCorp.

  • Monitor and administer the posting of all loan payments in accordance with the loan documents.

  • Monitor inspection completion and applicable follow-up and notifications to applicable parties.

  • Refer borrower transaction requests to Transactions department and monitor progress.

  • Monitor delinquencies.

  • Monitor loan maturities through correspondence with Borrowers.

  • Review and process reserve disbursements in accordance with the reserve agreements.

  • Monitor and oversee the payment of all taxes and insurance as required by the loan documents.

  • Calculate yield maintenance and process payoffs in accordance with the loan documents and servicing agreements and administer the document release process.

  • Input and maintain loan and collateral data in the loan servicing system.


  • Administer all borrower inquiries and requests while upholding Key’s servicing standard

  • Assist with special projects


  • Four-year college degree or experience commensurate with position grade

  • Excellent verbal and written communication skills

  • Strong analytical skills

  • Efficient in the use of Microsoft Word, Excel and Outlook


  • Experience with cash management accounts, escrow/reserve account disbursements, insurance/tax issues, property releases, and loan payoffs

  • Experience working with lenders, borrowers, property managers, and/or legal counsel

  • Real estate law, appraisal, accounting/auditing

  • Experience with McCracken/Strategy and RECWeb loan servicing systems

  • Legal document review and interpretation


  • Computer

  • 10 key calculator

  • Telephone

  • Fax Machine

  • Copier


  • On-the-job training

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com .

Headquartered in Cleveland, Ohio, KeyCorp (Key) is one of the nation’s largest financial services companies. Key provides investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.

At Key we’ve made a promise to our clients that they will always have a champion in us. To deliver on that promise, we’re committed to building a team of engaged employees who do the right thing for our clients and help them achieve their financial goals each and every day.