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Rogers Tech Support Consultant - Work From Home in Ottawa, Ontario

Tech Support Consultant - Work From Home

At Rogers, we put our customers first in everything we do. We’re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference – they're passionate about people and ready to do whatever it takes to keep us connected to a world of possibilities and the memorable moments that matter most.

If you're someone who's excited by a challenge, takes initiative, and moved to make a difference, you'll find success here. We’re growing our customer experience teams and are looking for team members who are committed to make more possible for our customers and Canadians every day.

This is a remote role which means you get to work from home! We support and encourage employees to find long term success and explore opportunities that play to their individual strengths and passions. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to building a rewarding career at Rogers.

Think you’re up for the challenge and the fun? If so, consider the following opportunity!

We're hiring part-time Technical Support Consultants - Work From Home to join our frontline team starting on March 21,2023. We are seeking new talent who will be supporting our customers with their Rogers Ignite products and services.

At Rogers, we provide world-class service by connecting to our customers, analyzing their needs, and offering customized solutions. If you're someone who cares about people, builds rapport easily, and is genuinely invested in helping others, you'd be a great fit for our team!

You are:

Empathetic  – You are someone who is able to show understanding and relate to the customer

*Outgoing * – You are someone who is friendly and approachable

*Patient * – You are someone who regardless of situation is able to support the customer in a tactful and effective manner

*Genuine * – You are someone who is authentic in your interaction with customers

*Knowledgeable * – You are someone who is comfortable learning new computer systems and various applications

You get to:

  • Connect and build rapport with customers by actively listening and asking the right questions

  • Troubleshoot customer connectivity issues

  • Promote and recommend the latest products and services to customers

  • Make customers lives easier by providing them with value-add services

You should have:

  • Past experience in a customer service or technical support role, preferably in a call center environment

  • A flexible schedule

  • An ability to navigate multiple computer systems

  • An ability to troubleshoot and resolve customer issues in a timely manner

  • Expert communication and listening skills

We have a remote-friendly culture. In this role, you will be working from home permanently as long as you meet our requirements which include, but are not limited to, a quiet workspace and the required internet bandwidth.

Wondering what it takes to join our team? Click here (https://www.youtube.com/watch?time_continue=3&v=Cl4rXKDhYcE)  to see where your career will take you!

As part of the recruitment process, candidates will be required to complete an online assessment and provide consent for and successfully pass a criminal background check.

Schedule: Part Time

Shift: Variable

Length of Contract: Not Applicable (Regular Position)

Work Location: Remote

Travel Requirements: None

Posting Category/Function: Call Centre Operations & Technical Support

Requisition ID: 284496

Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success

  2. Our customers come first. They inspire everything we do

  3. We do what’s right, each and every day

  4. We believe in the power of new ideas

  5. We work as one team, with one vision

  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ (https://performancemanager4.successfactors.com//RCI/Rogers_Recruitment_FAQ.pdf) .

Posting Notes: Customer Experience


Ottawa, ON, CA Thunder Bay, ON, CA Sault Ste. Marie, ON, CA Sudbury, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits

· Donation matching

· Paid time off for volunteering

· Wealth Accumulation including: Pension plan & Employee stock options

· Generous employee discounts

· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work (https://fortheloveofwork.ca/) podcast with Dr. Sonia Kang.

Job Segment: Call Center, Technical Support, Work from Home, Consulting, Part Time, Customer Service, Technology, Contract

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