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CBC/Radio-Canada Administrative Support - Level II, Human Resources (Telework/Hybrid) in Ottawa, Ontario

Position Title:

Administrative Support - Level II, Human Resources (Telework/Hybrid)

Status of Employment:


Position Language Requirement:

English, French

Language Skills:

English (Reading), English (Speaking), English (Writing), French (First Official Language), French (Reading), French (Speaking), French (Writing)

Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.

Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

Unposting Date:

2024-06-24 11:59 PM

This role is a hybrid work arrangement. Work schedule to be discussed with Hiring Manager according to the guidelines defined by the department.

Your role

Want to be the next HR Administrative support (Workday, HR Operations) to join the HR Shared Services - HR Administration team? We are looking for dynamic people with the ability to provide administrative and transactional support in the processing of HR Administration events. While the work must conform to CBC standard operations, HR Policies, Collective Agreements and administrative procedures, there is the opportunity and a requirement for independent judgment and decision making within sets of complex parameters.


  • Responsible for accurate, timely processing of all types of staffing events (ex. retirement, resignation, etc.).

  • Verify requests to ensure compliance with CBC policies, Workday procedures, collective agreements.

  • Manage and respond to employee enquiries through a ticketing system, including escalated interactions to ensure effective and timely response and/or resolution.

  • Build relationships with the requester based on trust through open, supportive and positive communication.

  • Ensure that all requests are properly authorized and documented. Follow up with Managers, Business Support or HR Business Partners as required when documentation is incorrect, incomplete or unclear.

  • Ensure that changes have been applied correctly in the pay system by reviewing the pay draft results, when required.

  • Work closely with other related teams within Shared Services, Workday People System and Analytics team, Total Rewards, HR Business Partners to ensure pay information is properly and accurately entered into the system.

  • Understand at a high level, the impacts of other business processes within Workday and recognize the impacts when making changes to an employee file in order to ensure accuracy.

  • Participate in documenting internal procedures and processes.

  • Work with highly confidential and sensitive information concerning employee files.

We are looking for a candidate with the following:

Who is:

  • A critical thinker

  • Motivated with change.

  • Customer service oriented.

  • Organized and resourceful.

  • Located in Ottawa.

Who has:

  • Post-secondary education in Human Resources, Business Administration or equivalent.

  • Two (2) years of experience performing duties similar or related to this position.

  • Written and oral bilingualism is required.

  • Knowledge of Human Resources Management systems such as Workday.

  • Good organizational skills, ability to manage several priorities and meet multiple, tight deadlines.

  • Discretion, diplomacy and tact in communications with staff and/or managers.

  • Excellent interpersonal skills.

  • Good judgment, initiative and resourcefulness; therefore, ability to solve a variety of issues.

  • Flexibility to work overtime to meet tight deadlines.

Candidates may be subject to skills and knowledge testing.

We thank all applicants for their interest, but only candidates selected for an interview will be contacted.

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the Diversity and Inclusion section (http://cbc.radio-canada.ca/en/working-with-us/jobs/diversity-inclusion-cbc-rc) of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to recruitment@cbc.ca .

You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website (http://cbc.radio-canada.ca/en/vision/governance/corporate-policies/values-ethics/conduct) . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest (http://cbc.radio-canada.ca/en/vision/governance/corporate-policies/human-resources/conflicts) . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

Primary Location:

181 Queen Street, Ottawa, Ontario, K1P 1K9

Work Schedule:

Full time

At CBC/Radio-Canada (http://cbc.radio-canada.ca/en) , we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.