Builders FirstSource Sales Support Rep in Oklahoma City, Oklahoma
Sales Support Rep
Oklahoma City OK Windows - 121 E Hill St (73105), 121 E Hill St, Oklahoma City, Oklahoma, United States of AmericaReq #19491
Thursday, April 8, 2021
Great career opportunity for person with a mindset of team, safety, customer, integrity, and a strong work ethic. We are a Fortune 500 publicly traded company with over 400 locations throughout the USA and # 1 in our industry with plans for continued growth. If you do not have a college degree but are ambitious & want a meaningful career path with company of high integrity, culture, and great people, we want to speak with you.
We are a blue collar business that works hard as a team all week. Nights and weekends are for family and friends so we rarely work weekends.
Very competitive pay and comprehensive benefits package and industry specific training.
If you bring the right energy, ambition, and character, we will teach you the rest.
ESSENTIAL DUTIES AND RESPONSIBILITIES
·Respond promptly to all customer inquiries.
·Research service history, sales dates, and product types for warranty information.
·Process all incoming Service Request for goods sold.
·Set up new customer accounts.
·Navigate various customers web based portals for service request daily and update status of open service request weekly.
·Coordinates service appointments for occupied dwellings.
·Serves as a resource on all office policy, methods & procedures and performs data entry and retrieval functions.
·Handle and resolve customer complaints.
·Obtain and evaluate all relevant information to handle product and service inquiries.
·Provide pricing and delivery information.
·Perform customer verification.
·Organize workflow to meet customer timeframes.
·Direct requests and unresolved issues to the designated resource.
·Manage customers' accounts.
·Keep records of customer interactions and transactions.
·Record details of inquiries, comments and complaints.
·Record details of actions taken.
·Communicate and coordinate with internal departments.
·Follow up on customer interactions.
·Provide feedback on the efficiency of the customer service process.
·Assists with the preparation of reports and performs various accounting, compliance, inventory, or HR related duties as requested.
Requirements: High school diploma or General Education Degree (GED) and three (3) years administrative or related experience, or an equivalent combination of education and experience.
Builders FirstSource is an Equal Opportunity/Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, status as a protected veteran or status as an individual with a disability.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com . Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.
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- Oklahoma City OK Windows - 121 E Hill St (73105), 121 E Hill St, Oklahoma City, Oklahoma, United States of America
- Builders FirstSource Jobs