Our Ability Jobs

Company Description

Company Description

WHO ARE WE?

Dexterra is an integrated facility management company that has been servicing our Canadian clients, for over 70 years. The companies that began independently and now form Dexterra have an outstanding record of creating and managing places that play a vital role in our national economy and our local communities. We are focused on creating industry-leading facilities management and operation solutions across Canada

Job Description

The Production Team Member is responsible for the preparation and monitoring of products to support the Exceptional Guest Experience through the delivery of quality products and service.

Hospitality & Guest Service

• Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room

• Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate; adheres to product shelf life standards to ensure the best quality product is available to guests

• Delivers consistent and outstanding guest service by maintaining a showcase that is appealing for guests and contains the minimum quantity and variety standards to ensure proper product selection is available

• Enhances the guest experience through friendly attitude, attentive behavior and following the S.E.T. Principles: Smile, Eye Contact, Thank You

• Uses proper procedures to ensure the accuracy of every order for every guest; prepares and finishes products to ensure quality standards are met

• Helps support speed of service targets by working quickly and efficiently to fill orders and meet guest’s needs

• Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue

• Listens carefully to guests and apologizes for the experience in the case of a complaint

Restaurant Operations

• Follows all Operations standards and guidelines for preparation of products and operation of equipment, according to training and operational materials provided

• Monitors fridge and freezer product inventory and submits order quantities

• Prepares all products as required, minimizing food waste through the production of smaller quantities of food more often throughout the day; records prepared items and waste on the production sheet

• Receives and responds to showcase and product needs from the Restaurant Front

• Assists in serving guests in the Restaurant Front when necessary

• Regularly takes temperatures of the required products, fridges and freezers and records information in the Time & Temperature Log

Policies & Procedures

• Follows all restaurant policies, procedures and standards

• Supports a clean environment that is ready for rush periods and time-sensitive requests through regular clean up, organization and stocking of the kitchen

• Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner

Health & Safety

• Works in compliance with occupational health and safety legislation

• Knows, understands and follows safe work practices and procedures

• Uses or wears personal protective equipment or clothing as required

• Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner

• Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

Qualifications

Willing to train the right candidate.

Additional Information

Additional Information

WHAT’S IN IT FOR YOU?

• A place where people matter I.E. receive benefits on day 1

• Employee Referral Program

• Whereas other companies are downsizing, we are growing!

• Be #1 on day 1by joining an industry leader

• A true ability to leave your mark and not just be a cog in a giant machine

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the application process are available upon request.