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Cerner Technical Support Engineer I in North Kansas City, Missouri

95207BR

Job Title:

Technical Support Engineer I

Business Unit:

Immediate Response Center

Job Description:

As a Technical Support Engineer I, you will provide technical support for internal tools/applications and processes. In this role you will proactively monitor system/application alarms, investigate, analyze, resolve or escalate alarms and service requests. Your responsibility also includes, prioritizing and managing work queue in accordance with service level agreements, documenting investigation and issue resolution, triaging issues to appropriate second-level resources for resolution, investigating and diagnosing performance issues of tools/applications. Additionally, you will troubleshoot by gathering information, shadowing end users, testing workflows internally/externally, analyzing log files, querying tables and updating database fields.

Auto req ID:

95207BR

Org:

Mgd Svcs - Support

Additional Information:

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, covid-19 vaccination, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Career Level:

Professional

Company Overview:

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law with Supplement (English) (https://www.cerner.com/-/media/FF88D3155CB245EB98BA1DB8F934E3E5.ashx)

E-Verify Participation (English)

Right to Work (English) (https://www.cerner.com/-/media/E1CD6BEF8082430E882E5CD9D5165A86.ashx)

Pay Transparency Nondiscrimination (English)

EEO is the Law with Supplement (Spanish) (https://www.cerner.com/-/media/801186E054394473A0E1380768F3FE47.ashx)

E-Verify Participation (Spanish)

Right to Work (Spanish) (https://www.cerner.com/-/media/96E03778704E4492B394F95521A0B7E8.ashx)

Pay Transparency Nondiscrimination (Spanish)

Country:

United States

Org Unit:

Global Services

Qualifications:

Basic Qualifications

  • At least 4 years total combined related work experience and completed higher education, including:

  • Bachelor's degree in Computer Engineering, Computer Science, Information Systems, Software Engineering, or related field, or equivalent relevant work experience

Expectations

  • Perform other responsibilities as assigned

  • Willing to work additional or irregular hours as needed and allowed by local regulations

  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position

State/Province:

Missouri

Associate Type:

Regular

Relocation Assistance Available:

No

Job Level:

Professional 1

City:

North Kansas City

Working Environment:

Hybrid & Onsite: No Relocation Assistance Offered

Job Function:

Support Services & Operations

Government Job:

NO

Working Environment Description:

This position offers a Hybrid & Onsite working environment. Meaning you will split working time between a Cerner office or client site and remote. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Hybrid

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