Our Ability Jobs

Job Information

First National Bank of Omaha Decentralized Commercial Card Relationship Manager in North Carolina

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

The Decentralized Commercial Card Relationship Manager supports a portfolio of assigned commercial card clients. The Decentralized Relationship Manager is responsible for the quality, health, growth and profitability of the company’s relationships with its clients by ensuring that our services and solutions are delivered in alignment with that client’s objectives and key strategies. This role will be responsible for optimization of large business commercial card programs in the areas of efficiency, cost savings, and profitability to the client and the bank. Success is measured in client satisfaction, retention, growth, and profitability.

Key Accountabilities:

  • Know client objectives, key strategies, and leaders and stakeholders such that the RM is able to collaborate in further refining those strategies and developing specific initiatives and solutions that will enable the client to achieve their objectives

  • Collaborate with internal and client stakeholders in the successful execution of strategies, programs, and initiatives

  • Calculate return-on-investment metrics related to card programs to ensure initiatives meet the client’s goals and expectations

  • Analyze clients’ accounts payable files, billing and payment processes, expense patterns, card spend behaviors, and other KPIs to identify trends and growth opportunities

  • Conduct quarterly/annual program reviews remotely with clients and partners

  • Communicate to internal stakeholders the overall program objectives and strategies for the account and outline clear product recommendations and timeframes to implement

  • Collaborate effectively with all delivery teams and ensure productive two-way communication flow exists

  • Communicate often with clients to ensure smooth operation of all solutions, enablement campaign progress, and other day-to-day activities required to meet the client’s objectives

  • Maintain frequent follow-up activities to ensure that any work performed is executed within set deadlines and within client’s expectations

  • Partner closely with Lending and Treasury partners on client needs and prioritization of meetings and communications, as well as to drive profitable growth through new cross sales and expansion of existing commercial card capabilities.

  • Maintain knowledge of FNBO products and services, as well as those of key vendors and partners, and develop strategies for how to continually apply them to evolve and improve the quality of results and service delivered to a client (ex: reducing client expenses, identifying areas for efficiency gains throughout the procure-to-pay cycle, finding creative solutions to cash-on-hand and working capital for clients, automation of manual invoicing and payments processes, etc.)

  • Solve complex problems and recommend creative solutions and/or best practices to drive continuous account development

  • Manage to and meet KPIs and growth goals

  • Articulate a thorough understanding of procurement and accounts payable processes, and which products and services to integrate to maximize clients’ programs

  • Maintain current knowledge of the competitive environment to stay aggressive in the marketplace

  • Maintain and extend key relationships at multiple levels with all assigned clients – i.e., Directors, Purchasing Managers, CFOs, VPs, SVPs, EVP etc.

  • Create and deliver presentations on overall portfolio performance, including revenue drivers, challenges, analysis of performance, and strategy to realize further growth

  • (Re)Negotiate program terms and contractual agreements with existing clients and partners. Present pricing proposals to committee for approval

  • Manage relationships with key agent bank partners to build loyalty and trust, influence key stakeholders, and build consensus with decision-makers to foster additional business and agent bank engagement

  • Organize quarterly in-market events with Lending and Treasury partners

Knowledge, Skills, Experience and Education:

Required:

  • Bachelor’s Degree preferred

  • 5+ years of Relevant experience working in an Account/Relationship Management-related field with Credit Card, Retail Banking, or Commercial Banking knowledge

  • Experience in Commercial Credit Card/Commercial Banking preferred

  • Ability to manage competing priorities and multiple tasks simultaneously

  • Highly organized with strong time management skills

  • Excellent written and verbal communication skills

  • Ability to effectively and professionally deliver difficult or sensitive information to internal and external customers

  • Highly proficient in MS Word, Power Point, and Excel Spreadsheets

  • Strong analytical skills

  • Strong problem-solving abilities

  • Strong interpersonal communication with ability to work with various levels of management both internally and externally

  • Self-motivated team player with vision and initiative

  • Ability to work independently without much supervision

  • Experience working in a sales-driven environment

  • Desire and ability to travel often

  • Demonstrated effective planning, organization, detail oriented and time management skills, and the ability to multi-task while meeting deadlines

  • Knowledge of applicable credit card Networks rules and regulations

Compensation:

Compensation range (base pay): $68,471.00-$109,767.00

IMPORTANT - This range is for the primary posting location of: Omaha - FN Tower

Final compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

  • Medical, Dental, Vision Insurance

  • 401k, With Matching Contributions

  • Time Off Programs

  • Health Savings Account (HSA)/Dependent Care

  • Employee Banking

  • Growth Opportunities

  • Tuition Assistance

  • Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/ .

For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com . To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20211783

Equity, Diversity, & Inclusion:

FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.

See the full FNBO Equity, Diversity, & Inclusion Statement here (https://www.fnbo.com/about-us/inclusion-diversity/)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Click here (https://www.firstnational.com/common/communications/hr/assets/documents/hr/eeo_poster.pdf) to download 'EEO is The Law' Self-Print Poster

Click here (https://www.firstnational.com/common/communications/hr/assets/documents/hr/eeo_poster_federal_contractors.pdf) to download 'EEO is The Law' Supplement for Federal Contractors

Click here (https://www.firstnational.com/common/communications/hr/assets/documents/hr/eeo_poster_gina_supplement.pdf) to download 'EEO is The Law' GINA Supplement

Grow Your Career with FNBO!

For more than 160 years, our holding company - First National of Nebraska - has grown to nearly 5,000 employees with locations in seven states and $24 billion in assets. We are proud to serve our customers and communities with banking offices located in Nebraska, Colorado, Illinois, Iowa, Kansas, South Dakota and Texas.

First National Bank of Omaha (FNBO) believes that a bank should be a force for good in the world; to positively influence the lives of our employees, customers and the success of the communities we serve. Whether you're just beginning your career or taking it to the next level, you'll find your fit here.

FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations, regardless of but not limited to their age, race, color, ethnicity, gender, gender identity, sexual orientation, disability, religion or military status. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.

See the full FNBO Equity, Diversity, & Inclusion Statement here (https://www.fnbo.com/about-us/inclusion-diversity/)

Support: See the "Contact Us" section at the bottom of the Job Seeker Tips & Resources (https://www.fnbo.com/careers/job-seeker-resources/) page

DirectEmployers