Job Information
National Grid Technical Training Planning Lead in Newark, United Kingdom
The Opportunity
Our Global Technical Training Team is growing! We’re looking for a Technical Training Planning Lead to join our Eakring team on a 12-month FTC (Maternity Cover)
Reporting to the UK Technical Training Planning Manager, the Technical Training Planning Lead will be responsible for delivering a customer focused planning process to deliver high quality learning experiences that meet clients technical, regulatory and safety learning needs through a blended learning approach and support the design and development of learning solutions.
You will use problem-solving skills to resolve a high number of non-routine queries. You’ll become a highly experienced user of the LMS and provide support and guidance to lesser experienced colleagues.
This role will also entail supporting the Global Technical Training Learning Support Portal, acting as a Technical Training Planning Lead Subject Matter Expert and responsively answering customer queries generated through the ticketing system.
What You'll Do
• Liaise with the Global Technical Training Team and all other Stakeholders to deliver excellent customer service.
• Co-ordinate with all business areas, ensuring compliance, regulatory and safety training is scheduled on-time.
• Support our external MSP processes to ensure all external training is delivered to our business areas and by all other means of communication.
• Handle non-routine tasks and queries.
• Support with LMS access requests and approvals.
• Triage and resolve Learning Portal requests, provide assistance and guidance on the LSP process.
• Provide system support for the Learning Management System (LMS), ensure the accuracy of the LMS data and provide training compliance management information, when requested.
• Generate and analyse reports from LMS data as and when requested to meet customer expectations.
• LMS Item creation and administration
• LMS Assignment Profiles creation and administration
• Monitor and maintain the highest levels of data. Ensuring proactive validation of all system entry including guidance and instruction for non GTT users.
• Provide support to colleagues in times of peak workload, sickness, or holiday.
• Work within and promote the philosophy of safe team working and development across all National Grid activities to achieve business objectives and continuously improve performance.
• Support the quality of training process with support for other coordinators, delivery teams and the Quality system.
• Ensure compliance with quality process, and always promote safety, health and security at work whilst ensuring the environmental impacts of activities are minimised wherever possible.
About You
• Competent in the use of desktop packages such as Outlook, Excel, Word and Access with a high standard of keyboard and numeric skills
• Good analytical skills, with an ability to quickly analyse information and make decisions.
• Data management and presentation
• Knowledge of Learning Management Systems e.g., SuccessFactors, SAP
• Proven competence of handling non-routine queries
• Able to communicate effectively with internal and external stakeholders.
• Proven ability to work accurately whilst still meeting deadlines.
• Competent in providing guidance and instruction to others as required.
• Experience within a quality management and administration function is preferable.
• Wide business/technical knowledge gained through experience.
What You'll Get
A competitive salary of £34,871 - £41,023 per annum dependent on capability and experience.
• Annual performance incentive
• Access to private medical insurance for you and your family
• A generous pension scheme - we double match your contribution up to 12%.
• 26 days’ annual leave plus the option to buy/sell up to 5 days per year.
• Flexible benefits (National Grid Share Incentive Plan, Salary Sacrifice car and technology schemes, support via employee assistance lines and matched charity plus many more)
• Ongoing career development and support - Financial support to help cover the cost of professional membership subscriptions and time off for study leave – so long as it’s relevant to your role.
• Access to a range of further benefits covering wellbeing, family care, charity involvement.
More Information
• This role is offered on a 12 Month FTC (Maternity Cover)
• This role is a Hybrid role and will be based at our Eakring National Grid Training Centre (Tuesday and Wednesday) and will require a degree of flexibility as per the business needs
This role closes on Tuesday 1st October 2024 however we strongly encourage candidates to submit their application as early as possible. Applications will be actively reviewed and processed prior to the deadline.
About Us
Here at National Grid, we connect homes and businesses to power, making sure supply and demand match each other. We make sure the lights are on in schools, operating theatres, and sporting arenas; we’re thousands of people working on behalf of millions of people. And whatever your role, wherever you work with us, you’ll help us hit stretching targets and achieve our far-reaching goal: to secure, clean energy that supports our world far into the future. Here, you will be at the heart of energy.
At National Grid, we work towards the highest standards in everything we do, including how we support, value, and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.
Diversity, Equity & Inclusion
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
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