Job Information
National Grid Global Technical Training Process Lead in Newark, United Kingdom
Job Purpose
Global Technical Training Process Lead
Location - Eakring NG22 - Hybrid (2 days in office)
Permanent
Our Global Technical Training Team is growing! We’re looking for a Technical Training Process Lead
with strong attention to detail to join our Eakring team!
Reporting to the UK Technical Training Planning Manager, the Technical Training Process Lead will be responsible for delivering a customer focused planning process to deliver high quality learning experiences that meet clients technical, regulatory and safety learning needs through a blended learning approach and support the design and development of learning solutions.
Use problem-solving skills to resolve a high number of non-routine queries. You’ll become a highly experienced user of the LMS and provide support and guidance to lesser experienced colleagues.
Lead on Global Technical Training Learning Support Portal, acting as a Process Subject Matter Expert and responsively answering customer queries generated through the ticketing system and by all other means.
Key Accountabilities
Responsible for leading data input and analytics in the LMS system to ensure compliance on training information and learner records for future proofing in support of MI output for Reporting at high level.
Aid, in an efficient and effective manner in line with business objectives. Be proactive with the development of new systems and processes. Identify and implement process improvements/best practices.
Liaise with the Global Technical Training Team and all other Stakeholders to deliver excellent customer service.
Co-ordinate with all business areas, ensuring compliance, regulatory and safety training is scheduled on-time.
Support our external MSP processes to ensure all external training is delivered to our business areas and by all other means of communication.
Handle non-routine tasks and queries.
Lead with LMS access requests and approvals.
Triage and resolve Learning Portal requests, provide assistance and guidance on the LSP process.
Lead on system support for the Learning Management System (LMS), ensure the accuracy of the LMS data and provide training compliance management information, when requested.
Generate and analyse reports from LMS data as and when requested to meet customer expectations.
LMS Item creation and administration
LMS Assignment Profiles creation and administration
Monitor and maintain the highest levels of data. Ensuring proactive validation of all system entry including guidance and instruction for non GTT users.
Provide support to colleagues in times of peak workload, sickness, or holiday.
Work within and promote the philosophy of safe team working and development across all National Grid activities to achieve business objectives and continuously improve performance.
Lead the quality of training process with support for other coordinators, delivery teams and the Quality system.
Ensure compliance with quality process, and always promote safety, health and security at work whilst ensuring the environmental impacts of activities are minimised wherever possible.
About you
Competent in the use of desktop packages such as Outlook, Excel, Word and Access with a high standard of keyboard and numeric skills
Good analytical skills, with an ability to quickly analyse information and make decisions.
Data management and presentation using PowerPoint.
Knowledge of Learning Management Systems e.g., SuccessFactors, SAP
Proven competence of handling non-routine queries
Able to communicate effectively with internal and external stakeholders.
Proven ability to work accurately whilst still meeting deadlines.
Competent in providing guidance and instruction to others as required.
Experience within a quality management and administration function is preferable.
Wide business/technical knowledge gained through experience.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. At National Grid, we are committed to building a diverse, inclusive, and authentic workplace for everyone. So, if you’re excited about this role but your experience or qualifications don’t match the job description exactly, we encourage you to apply anyway. You might just be the right person for our growing business in this role or another one.
What you'll get
Up to £43,657 per annum - dependent on experience .
Plus:
Annual Bonus (based on personal and company performance) and annual salary review.
A generous contributory pension scheme - we will double match your contribution to a maximum company contribution of 12%
26 days’ annual leave plus the option to buy/sell up to 5 days per year.
Life Insurance at 10 x your basic salary.
National Grid Share Incentive Plan
Financial support to help cover the cost of professional membership subscriptions, course fees, books, exam fees and time off for study leave – relevant to your role.
Generous family friendly policies and family care benefits
Access to apps which support health, fitness, and wellbeing.
Career development, ongoing training and support, career progression and plenty of opportunity to progress!
About us
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business
Inclusion and Diversity is not just about race, ethnicity, gender, or sexual orientation. It is about our employees who wake up every day to serve our 20 million customers. At National Grid, we aim to create an environment where everyone is welcomed for who they are and where our differences are not only accepted but are celebrated. We understand the value that a diverse team can add to our organisation and that is why we model inclusive behavior
Further Information
The closing date for this vacancy is 8th July. However, we encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.
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