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CVS Health Senior Project Manager in Newark, Delaware

Job Description

Responsible for leading and directing all aspects of large, complex employer group health benefit plan implementations in the National Account Employer space (5000 lives and up) and leading other large projects or initiatives as assigned. Partners with all key internal and external stakeholders (sales/account management/sales support and other internal business partners, consultants, brokers, and employer groups) to understand the customer’s strategy and intent regarding their employee benefits program and execute a successful implementation. Proactively identify and effectively address critical implementation/project issues ensuring customer expectations are consistently met or exceeded.- Develops and executes implementation strategy consistent with customer expectations; Ensures strategy is administered in accordance with all performance guarantee arrangements. - Manages and oversees all facets of projects including setting objectives, planning, consulting with business stakeholders, progress tracking of implementation tasks, communicating status updates and identified risks. - Effectively manages implementation team dynamics and provides direction/coaching to fellow team members ensuring success of the overall implementation process; Engages team members to follow-through on their responsibilities and tasks. - Evaluates impact of customer-requested exceptions to benefit, processes and system standards and develops reasonable alternatives to satisfy client’s needs while minimizing impact on Aetna system’s and operations; Identifies, communicates and tracks cost sensitive items not included as part of the standard process and highlights them for consideration in the determination of rate adjustments or renewal activity, and to minimize expense gaps. - Collaborates on review, analysis, and development of recommendations for the design of complex account and benefit structures based on customers’ objectives and Aetna’s systems, administration, and reporting requirements. - Prepares and maintains documentation to support all phases of projects (planning, tracking, communications, etc.).- Applies critical thinking to identify and develop solutions in collaboration with business partners.- Identify gaps in processes or organization and challenge self and others to develop and implement solutions.- Exhibits flexibility to adjust to tight deadlines and changing project requirements.- Solicits and assesses internal and external customer feedback to enhance continuous quality improvement on the implementation process (i.e., systems, resources, tools, etc.).

Required Qualifications

  • 5+ years Healthcare industry experience related to Project Management/Leadership - Multiple years of proven leadership experience setting strategic direction and influencing change.- Proven track record managing complex projects and or programs - Excellent oral and written communication skills with experience communicating with senior leaders

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.

  • If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

  • If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications

  • 3 to 5 years in depth knowledge of Aetna's spectrum of products, services, and system capabilities.


Bachelor's degree or equivalent work experience

Business Overview

At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.