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HERC: Metro New York & Southern Connecticut Student Services Administrator in New York, New York

Employer Name: New York University

Student Services Administrator US-NY-New York Job ID: 2021-9155 Type: Rory Meyers College of Nursing (NS1058) # of Openings: 1 Category: Student Services/Athletics New York University Overview The Student Services Administrator serves as secondary resource for students, faculty, and administrators of the NYU Rory Meyers College of Nursing to diagnose and resolve complex, in-person client inquiries and issues related to all Registrar functions, including, but not limited to, student registration, graduation, academic records and credentials, licensure, and certification. Resolves issues in a professional and courteous manner, demonstrating comprehensive knowledge of federal and state regulations, department and student- related administrative policies and procedures (both at NYU Meyers and those of external licensing agencies). Partner with other offices (Bursar, Financial Aid, StudentLink, School Deans, Advising, NYU IT, Student Health Center, etc.) to ensure inquiries are resolved. Analyze and research degree requirements to develop and maintain appropriate rules. Document and recommend changes to the degree audit system, procedures, and business workflows (both internal to NYU and those connected to external licensing and credentialing agencies). Initiate, lead, and/or participate in special projects. Develop communication and training materials. Responsibilities Required Education: Bachelor's Degree Preferred Education: Master's Degree Required Experience: 3+ years related experience, including in-depth knowledge/application of student service principles and practices in areas such as financial aid, bursar, registrar, enrollment services or an equivalent combination of education and experience Required Skills, Knowledge and Abilities: Excellent written and verbal communication skills, including the ability to influence and advocate when appropriate. Ability to promote a cooperative work environment. Exceptional attention to detail and accuracy. Ability to analyze and solve complex problems. Proficiency with computers, Microsoft Office, and student information systems. Strong organizational skills with the ability to simultaneously manage multiple projects in a fast-paced environment. Ability to consistently meet deadlines. Ability to demonstrate tact and diplomacy when dealing with difficult issues and/or diverse organizations. Ability to develop positive and cooperative relationshps with students, faculty, staff, parents, professional colleagues, and the public. Demonstrated ability to provide high-quality customer service throughout a case's 'life cycle' (i.e., from initial contact to issue resolution). Ability to interpret policies and procedures, and to facilitate decision making). Qualifications NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen. EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity PI155040274