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HERC: Metro New York & Southern Connecticut Service Advisor in New York, New York

Employer Name: New York University

Service Advisor US-NY-New York Job ID: 2022-10615 Type: Office of the SVP Finance and Budget/Chief Financial Officer (WS2704) # of Openings: 1 Category: Finance/Real Estate/Procurement/Grant Management New York University Overview The FinanceLink Service Advisor will resolve escalated client inquiries within FinanceLink. The individual in this position will work with FinanceLink Service Representatives, senior staff and subject matter experts to resolve client inquiries and issues related to financial systems, accounts payable, tax, procurement, insurance budget, accounting and reporting, and other defined inquiry categories. This position will work with Financial Operations & Treasury (Financial Systems Management, Accounts Payable, Tax, Accounting & Reporting, Procurement, Treasury and Real Estate, Budget Office, etc.), school/unit representatives, and University Finance to resolve cross-functional issues. This position will be responsible for working collaboratively with FinanceLink management to make proactive suggestions for service improvements and developing and implementing improvements to FinanceLink operations. Responsibilities Required Education: Bachelor's Degree or equivalent Required Experience: 3+ years relevant experience including knowledge of finance. Preferred Experience: 3+ years experience within a finance functional area (i.e. - Finance and Payroll). Experience in Higher Education and/or a Shared Services environment. Additional experience working with ServiceNow or other tool and software-as-service platforms for financials, procurement and payables. Required Skills, Knowledge and Abilities: Must be fully committed to providing the highest level of customer service with excellent interpersonal, problem solving, and conflict resolution skills. Ability to quickly define the issue, accurately assess level of urgency, and efficiently resolve client inquiries and issues. Excellent written and verbal communication skills including public speaking. Must be able to work independently, collaborate with the team, and handle multiple tasks in a deadline- driven environment. Knowledge of accounts payable, procurement, supplier vendor data, accounting and general ledger, ERP systems and workflow tools. Preferred Skills, Knowledge and Abilities: Experience with financial systems and/or case management systems. Six Sigma or other continuous improvement Training and/or certificate. Qualifications NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen. EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity PI187935122