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Knoll, Inc. Retail Sales Associate in New York, New York

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Job Description

Knoll, Inc. is a constellation of design-driven brands and people, working together with our clients in person and digitally to create inspired modern interiors. Our internationally recognized portfolio includes furniture, textiles, leathers, lighting, accessories, and architectural and acoustical elements. Our brands — Knoll Office, KnollStudio, KnollTextiles, KnollExtra, Spinneybeck | FilzFelt, Edelman Leather, HOLLY HUNT, DatesWeiser, Muuto, and Fully — reflect our commitment to modern design that meets the diverse requirements of high-performance workplaces, work from home settings and luxury residential interiors. A recipient of the National Design Award for Corporate and Institutional Achievement from the Smithsonian's Cooper-Hewitt, National Design Museum, we can help organizations achieve Leadership in Energy and Environmental Design (LEED), Living Building Challenge and WELL Building workplace certifications. To learn more about our initiatives to support more inclusive and diverse communities, visit Knoll.com/Community.

The Knoll Home Design Shop is the newest addition to Knoll, a global residential and office furnishings manufacturer committed to design excellence. Our Core Mission at the Knoll Home Design Shop is to provide exceptional service to all customers through our professional and knowledgeable retail Sales Team. This Sales Associate is expected to achieve the annual sales objective by providing a Luxury Experience through product knowledge, design advice, accessibility, seamless follow up, and prospecting for new business, as well as projecting their pipeline of business on a weekly and monthly basis.
Candidate should possess the ability to present, sell, and understand furniture design, upholstery, finishes and simple construction details. Must be sensitive to customer’s needs and wants as it relates to the selling process. Willing to go above and beyond to create a lasting on ongoing relationship with their customer.
Drive sales through product knowledge and familiarity with Knoll's design heritage and company's reputation of innovative product
Research and develop opportunities on a daily basis
Successfully manage and overcome customer objections
Successfully manage field service operations
Enter and maintain all customer interaction in salesforce.com to ensure efficient lead management and forecasting
Maintain an appropriate level of sales activity at all times by conducting a minimum number of sales contacts per week as designated by manager
Monitor market conditions, product innovations and competitors’ products, prices and sales
Meet or exceed personal and Shop sales goals
Identify customer needs and problem solve, to understand and explain product features and benefits

Required Skills

Exhibits a work style that is high energy, highly influential, and possesses an ability to effectively close sales opportunities
Ability to multi-task and assist more than one customer at a time
Strong organizational skills
Proven track record achieving measurable sales goals and willing to accept responsibility for results
Strong interpersonal communication
Excellent communication skills
Ability to work with sales reps from the other Knoll divisions
Positive and energetic personality
Possess an entrepreneurial spirit with the highest level of integrity
Able to meet and develop a customer relationship from a simple walk-in, project lead or introduction via team member or other lead source

Required Experience

BS/BA in Design related field of study preferred
Requires two to three years’ experience in Retail Furniture Sales, Interior Design or related field

Knoll is an Equal Employment opportunity employer. Employment selection and related decisions are made without regard to race, color, sex, religion, age, national origin, disability, sexual orientation, gender identity, pregnancy, genetic information, veteran status or any other characteristic protected under federal, state or local law. Applicants with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or other applicable laws. If you require accommodation due to a disability at any time during the application or interview process, please contact Talent Acquisition at .

Job Location
New York, New York, United States

Position Type

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.