Patient Services Rep in New York, New York
Employer Name: Columbia University
Job Type: Support Staff - Union Bargaining Unit: SSA Regular/Temporary: Regular Hours Per Week: 35 Position Summary The PSR is part of a team that delivers an exceptional patient experience through excellent customer service, empathy and patience. Responsibilities The PSR is responsible for responding to patient inquiries and collections including pre-payments over the phone, posting payments and reconciling financial data on the computer, running and reviewing daily clinic reports. Maintain confidentiality of sensitive information. Actively manage scheduling requests work queues, in-basket messages, and schedule adjustments to ensure timely completion or resolution of referral requests. Assist with the management of clinic schedules to include template schedule build and modifications, as needed Takes ownership for resolving scheduling conflicts and communicates with management team and care providers to resolve scheduling issues. Ensures "warm transfer" of calls/inquiries are routed to the correct party for resolution. Escalates cases as appropriate. Fill/maximize empty chairs within a 48 hour outlook Provide suggestions and recommendations to improve workflow, communication and overall protocols in an effort to better serve the needs of the patients and department. Communicates insurance participation, financial responsibility (if applicable) and time of service policy to patient population. Maintains knowledge of insurance requirements. Performs real-time insurance verification and interprets responses. Informs patient of insurance requirements for services provided. Escalates cases for resolution as appropriate. Helps identify and document trends. Escalate issues to supervisor. Patient reception, registration, and inquiries, verifying insurance eligibility when applicable. Ensure all clinical care has been approved by day's end. Collect payments and issue receipts. Entering and verifying patient demographic information, and financial data on computer. Run and review daily clinical reports for managing of patient accounts. Under the direction of the Director of Operations, complete various reports Complete patient's reimbursement insurance forms. Perform other related duties as assigned. Minimum Qualifications Two Years of college or completion of secretarial school or equivalent business experience plus a minimum of two to three years related experience. Preferred Qualifications Bilingual - English and Spanish Bachelor's degree Other Requirements Minimum of 2 years of private practice, dental office experience or equivalent. Payment handling experience and 2 years? experience with computer input. Knowledge of clinic computerized scheduling/chart/billing system. Employee must abide by "Principles of Behavior." Employee must be extremely personable and possess excellent communication skills. Employee must also exhibit strong follow-through, establish and maintain effective working relationships with staff, students, and faculty, and maintain confidentiality of protected health and sensitive information. Equal Opportunity Employer / Disability / Veteran Columbia University is committed to the hiring of qualified local residents.