Our Ability Jobs

Description

The Market Sales Director - Sales Strategy Development will act as a trusted advisor, consultant and support partner to the Retail Director. This individual will have shared accountability for the execution of sales activities and delivery of expected outcomes in the market. They will understand and effectively communicate the retail bank strategy across the market and possess the ability to act as a backup to the Retail Director in their absence. Additionally, they will demonstrate the ability to think strategically while providing tactical support to implement ideas.

Key responsibilities for the role will be as follows:

• Lead efforts in the market to ensure consistent execution of the defined sales model and customer experience process with shared accountability for sales activities and outcomes

• Create strong relationships with “One team” partners to accelerate performance; own the Nexus agenda

• Own tactical sales planning ensuring effective execution of marketing sales promotions and new product launches

• Drive successful implementation of key business initiatives i.e. certifications, archetypes

• Support Retail Director in the preparation for key performance meetings i.e. QBRs, MLRs, sales deep dives

• Leverage sales and activity data and reporting to proactively provide insights and recommendations to inform action planning and accelerate performance

• Identify region and branch performance gaps to prioritize RM/BM coaching

• Pinpoint skill gaps and root causes across the market and partner with Sales Strategy and Development to aid in skill development

• Provide feedback, coaching and support to Regional Managers

• Support identification and deployment of top talent to align the right colleagues in the right places

• Planning and coordinating agendas and content for market leadership meetings and calls

• Serve as a subject-matter expert for incentives inclusive of overseeing discretionary payout process, handling rostering and exceptions and maintaining intimate knowledge of plan details for colleague education

• Assist in driving an exceptional colleague experience through recognition of key behaviors that we celebrate to drive performance.

Skills & Qualifications

• Five or more years of experience in a business management or executive role

• Excellent analytical and problem-solving skills with a focus execution

• Strong planning, and performance management skills

• Exceptional influencing skills both up, below and across the organization

• Ability to create healthy tension for constructive collaboration in the market to drive performance.

• Excellent verbal, written, and presentation communication skills

• Excellent interpersonal skills and executive presence

• Ability to think and act creatively, championing and promoting new ideas

• Ability to lead through ambiguity and work independently with minimal direction

• Experience driving execution and adoption of key strategic priorities across large teams

OKRs

• Aligned to Retail Director Scorecard

Hours & Work Schedule

• Hours per Week: 40

• Work Schedule: Monday - Friday

  Pay Transparency

The salary range for this position is $ 119,200 - $ 178,800 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

09/30/2024