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Federal Reserve System Head of Business Services Function in New York, New York


Federal Reserve Bank of New York

Working at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets and economies. You will work in an environment with a diverse group of experienced professionals to foster and support the safety, soundness, and vitality of our economic and financial systems.

The Bank believes in work flexibility to balance the demands of work and life while also connecting and collaborating with our colleagues in person. Employees can expect to be in the office a couple of days per week as needed for meetings and team collaboration and should live within a commutable distance.

What we do:

The Supervision Group of the Federal Reserve Bank of New York (FRBNY) supervises banks in the Second District. The objectives of supervision are to:

  • Evaluate and promote the overall safety and soundness of supervised institutions

  • Ensure supervised institutions’ compliance with relevant laws and regulations

  • Facilitate the stability of the financial system of the United States

  • Support the growth and stability of the U.S. economy

Supervision is carried out through a combination of methods, including on-site and off-site examinations involving staff dedicated to the supervision of an individual firm and other professionals focused on analytical, policy and risk matters. Supervision is coordinated with other US agencies.

The Federal Reserve Bank of New York seeks a strategic, collaborative, and proven people leader for the Business Services function within the Supervision Group. The Business Services function maintains a high-quality operational environment in support of the Group’s analytical, exam and policy activities; assesses and mitigates risks associated with the Group’s business lines; provides data and technology support for Supervision staff; conducts quality assurance and establishes a dynamic learning and development curriculum for staff, including the administration of examiner commissioning. The function is also responsible for ensuring that the business lines are well-positioned to meet the Group’s strategic objectives.

Your role as Head of Business Services:

The Head of the Business Services is a highly visible and influential role with the Group and the FRBNY. The selected candidate will become a member of the Group’s senior leadership team and will report directly to the Head of Supervision.

  • Ensure best-in-class delivery in support of the Group’s and Federal Reserve System mission as it relates to Supervision. Collaborating with key stakeholders in carrying out this responsibility is a must.

  • Facilitate the Group’s strategic planning, implementation, and prioritization efforts by working closely and in partnership with Supervision business line leaders, as well as Communications, Corporate Group, People and Engagement and Technology partners within the FRBNY.

  • Proactively assess progress of business line initiatives to enhance quality, contain costs, and improve efficiencies including the development of formal performance metrics.

  • Oversee the Group's independent risk management; learning and development; operational environment; quality assurance and data and technology support not otherwise provided by the FRBNY’s Technology Group.

  • Model the behaviors of a senior people leader by providing opportunities for managers and individual contributors to develop and grow in an inclusive environment.

  • Collaborate with peers and key stakeholders to meet our shared mission, vision, and values, and ensure that staff within the Shared Services function do the same.

  • Actively engage with the Head of Supervision and the other function heads to manage and lead the Supervision Group in a collaborative, coordinated and highly effective manner.

What we are looking for:

  • Proven leadership experience in the financial services industry in creating an environment that promotes excellence in decision-making, collaborating with others and delivering business support services.

  • Models and maintains a culture of trust within and beyond the team of direct, clear, and authentic communication.

  • Builds high-performing teams diverse in gender, ethnicity, background and thought, creating an accepting, empowering culture that makes all employees, regardless of background, feel valued and motivated.

  • Exemplary diplomacy skills with the ability to build effective working relationships within the Group, FRBNY and Federal Reserve system management.

  • Creates an organizational culture where learning, experimentation and innovation are part of typical work processes.

  • Develops strategies, programs, and pathways to ensure the workforce is properly skilled, capable, diverse, and inclusive.

  • Empowers leaders and holds them accountable to push decision-making down to the most appropriate level within the organization to drive performance to meet agreed-upon expectations.

  • Establishes transparency by communicating the purpose, the decision-making process, and the anticipated outcomes of actions.

Touchstone Behaviors set clear expectations for leading with impact at every stage of our careers and aspire to achieve in our continued growth and development.

Communicate Authentically : Empathetically engage one another with direct and transparent dialogue and listening. Actively discuss viewpoints with respect and compassion in a timely and candid manner, taking into account verbal and nonverbal cues. Ask questions, learn from each other, and share information widely to move the Bank's work forward.

Collaborate Inclusively : Inspire a diverse and inclusive environment that empowers others to contribute meaningfully. Intentionally bring a diverse set of people together to achieve positive business results.

Drive Progress : Grow and adapt to changing priorities in the Bank. Experiment with new concepts and take appropriate risk to drive innovation. Remain curious and action oriented, navigating through ambiguity and uncertainty to drive outcomes.

Develop Others : Equitably champion, mentor, and develop others to grow professionally. Demonstrate vulnerability and empathy to create a trusted environment.

Take Ownership : Establish an environment of action and excellence by holding self and others accountable to execute to the highest standard.

Application Deadline: June 3, 2022

Benefits :

Our organization offers benefits that are the best fit for you at every stage of your career:

  • Fully paid Pension plan and 401k with Generous Match

  • Comprehensive Insurance Plans (Medical, Dental and Vision including Flexible Spending Accounts and HSA)

  • Subsidized Public Transportation Program

  • Tuition Assistance Program

  • Onsite Fitness & Wellness Center

  • And more (https://www.newyorkfed.org/careers/benefits_health.html)

Please note that the position requires access to confidential supervisory information and/or FOMC information, which is limited to "Protected Individuals" as defined in the U.S. federal immigration law. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, and U.S. permanent residents who either are not yet eligible to apply for naturalization or who have applied for naturalization within the requisite timeframe. Candidates who are permanent residents may be eligible for the information access required for this position if they sign a declaration of intent to become a U.S. citizen and pursue a path to citizenship and meet other eligibility requirements.

In addition, all candidates must undergo an enhanced background check, comply with all applicable information handling rules, and will be tested for all controlled substances prohibited by federal law, to include marijuana.

The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.

The successful candidate must be fully vaccinated against COVID-19, and receive a booster shot within 30 days of being eligible to do so, unless the Bank grants an exemption based on a medical condition or sincerely held religious belief.

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

Full Time / Part Time

Full time

Regular / Temporary


Job Exempt (Yes / No)


Job Category


Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Privacy Notice (https://www.kansascityfed.org/documents/7797/Workday_Privacy_Notice.pdf)