Federal Reserve System Discount Window and Supervision Application Support Associate in New York, New York
Federal Reserve Bank of New York
Working at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets and economies. You will work in an environment with a diverse group of experienced professionals to foster and support the safety, soundness, and vitality of our economic and financial systems. It is a challenge that demands the skills of a financial service professional and the intelligence of an academic—all combined with a passion for public service.
The Bank believes in work flexibility to balance the demands of work and life while also connecting and collaborating with our colleagues in person. Employees can expect to be in the office a couple of days per week as needed for meetings and team collaboration and should live within a commutable distance.
What We Do:
Enterprise Support (ES) in the Technology Group delivers technology services across the Bank and works with technology service providers within FRBNY, the Federal Reserve’s National IT and other external service providers to support the technical operations of internal business lines as well as The U.S Treasury’s Bureau of the Fiscal Service and Office of Debt Management.
The Treasury Automated Auctions Processing System (TAAPS) is the means by which primary dealers and other Depository Institutions purchase Treasury marketable securities (Bills, Notes and Bonds) at auction. In support of the Auction Process, the Treasury’s Office of Debt Management operates an analytical system called TDMS (Treasury Debt Management System) which is used to forecast US government expenses including existing debt obligations. The FRBNY Technology Group ES Discount Window and Supervision team provides technical support for both TAAPS and TDMS, and works in close partnership with the FRBNY Markets Treasury Auction (TA) staff to execute Treasury auctions while acting as fiscal agent to the U.S Treasury. To ensure this crucial activity continues to take place in the most secure and robust fashion possible, we are seeking a motivated IT Support Associate to support the operational and testing activities related to the TAAPS and TDMS applications. The IT Support Associate will be expected to coordinate operational support activities of the TAAPS and TDMS applications inclusive of their underlying infrastructure components, as well as the support and execution of non-functional test cases. The IT Support Associate will also provide application support for the FRBNY Supervision Group and the Markets Group Discount Window.
You will report to the Application Support Manager.
Primary Job Responsibilities:
Perform daily system monitoring, troubleshoot and perform first level support to resolve technology issues that arise in QA and Production
As part of post-mortem analysis, provide effective communication of the impact and root cause of the technical problem to the business.
Participate in incident management events by troubleshooting issues, participating in business impact assessment, escalating to second level support, and working toward resolution
Support SOX testing by providing and maintaining documentation and providing application walk-throughs when requested
Provide support to the external user community by providing dealer hotline support for password resets and other access issues
Support the product development life cycle (PDLC) for TAAPS, TDMS and Supervision applications by:
Participating in change review calls
Coordinate the deployment of application releases into the QA and Production environments
Performing non-functional tests to validate vendor product upgrades and patches
Perform post deployment testing to validate the application’s readiness for use
Coordinate with Product Owners, National IT and development staff to resolve issues discovered during non-functional testing
Participate in third-party system reviews (i.e. Section 508 compliance, Security Assessment & Accreditation reviews, etc.)
Maintain, enhance, and develop new documentation covering operational support procedures, troubleshooting guides, incident management plans and risk events
Some weekend work (inclusive of Friday night, Saturday and/or Sunday) as needed in support of contingency tests, infrastructure enhancements, and application changes
What we are looking for:
Understanding and familiarity with the following technologies:
SQL and Oracle RDBMS
Business Intelligence software
UNIX shell scripting
Good understanding of data and schema standards and concepts
Familiarity with programming languages such as PL/SQL
Familiarity with role based access controls & authentication platforms
Familiarity with Agile processes and frameworks, Dev/Ops support model, and principles of CI/CD (Continuous Integration Continuous Deployment)
Detail oriented, strong desire to learn and utilize new technologies, tools, and methodologies in a dynamic work environment, customer service focused, highly collaborative, inquisitive, strong written and verbal communicator
Our organization offers benefits that are the best fit for you at every stage of your career:
Fully paid Pension plan and 401k with Generous Match
Comprehensive Insurance Plans (Medical, Dental and Vision including Flexible Spending Accounts and HSA)
Subsidized Public Transportation Program
Tuition Assistance Program
Onsite Fitness & Wellness Center
Flexible Work Arrangements
This position requires access to certain sensitive information and is therefore limited to individuals who are U.S. Citizens and who must undergo a separate background screening. All candidates must undergo an enhanced background check, comply with all applicable information handling rules, and will be tested for all controlled substances prohibited by federal law, to include marijuana.
The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.
*The successful candidate must be fully vaccinated against COVID-19, and receive a booster shot within 30 days of being eligible to do so, unless the Bank grants an exemption based on a medical condition or sincerely held religious belief. *
This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.
Full Time / Part Time
Regular / Temporary
Job Exempt (Yes / No)
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Privacy Notice (https://www.kansascityfed.org/documents/7797/Workday_Privacy_Notice.pdf)