HERC: Metro New York & Southern Connecticut Clinical Support Supervisor in New York, New York
Employer Name: Columbia University
Job Type: Officer of Administration Bargaining Unit: Regular/Temporary: Regular End Date if Temporary: Hours Per Week: 35 Salary Range: Position Summary The Clinical Support Supervisor provides direct patient care according to their clinical role and provides supervision of staff while ensuring the efficiency and stability of the clinical operations in all areas, inclusive of quality, access and value. Leads the practice in a manner that delivers an exceptional patient experience that contributes to a positive health outcomes for patients and a work culture of kindness, inclusion, integrity, accountability, and excellence. Responsibilities Essential Functions Manages the day to day coordination of care delivery for assigned divisions within the department of Urology. Serves as the point of contact for clinical staff with respect to care delivery. Uses findings from patient satisfaction survey and with input from the staff, to establish unit based customer services agenda. Develops and maintains clinical support staff work schedules, assuring practice is always properly staffed. Anticipate and fulfill patient, visitor, provider, and colleague needs within scope of practice/training/education. Perform venipuncture as requested and accurately prepare and label specimens per organizational and laboratory guidelines. Enter accurate charges into the EHR. Assist providers or other clinical staff with in-office procedures as requested. Develop and maintain educational material for patients and provide individual instruction as needed. Prepare, clean and restock exam rooms between patients (including disinfection of surfaces). Serve as a chaperone in the exam room as requested. Maintain and restock supplies in exam rooms and treatment areas. Monitor supply inventories for practice and notify manager when inventory is low. Maintain diagnostic equipment, perform QC testing and maintain supporting documentation. Maintain daily refrigerator/freezer logs, monthly AED log and other QA logs as trained. Provides administrative and project support to practice supervisor or nurse manager. Creates the daily, weekly, and/or monthly assignment list to ensure adequate clinical coverage and provider support in the practice. Contributes to the development of unit related policies, procedures, and systems which ensure productive and efficient administrative operations and improvement of the unit?s workflow. Utilizes tracking system that ensures adherence to regular and ongoing compliance, education and training requirements of the unit. Creates and maintains master educational roster, tracks enrollment, attendance and sends reminders to staff to ensure compliance. Ensures corrective action is taken for non-compliant staff as needed. Manages employee enrollment/rescheduling of classes etc. Researches and suggests new learning opportunities to enhance the performance of the unit. Strategy Develops and maintains a good productive and collaborative relationship with departmental management and representatives. Works collaboratively with practices/specialties to establish effective communications and customer service. Monitors key performance indicators and implements improvement initiatives, as directed. Supports strategies to execute the department?s strategic plan, in order to maintain service level standards and an exceptional client experience. Monitors effectiveness and ensures staff is prepared and support mechanisms are in place. Ensure optimal use of the facility throughout all hours of operation by optimizing staffing ratios, patient density and use of clinical space. People Supervises assigned staff. Assists with recruiting and human resource management activities. Ensures staff productivity benchmarks and quality measures are achieved. Evaluates staff performance and competencies, approaching the performance review process constructively and conducts it in accordance with Human Resources and departmental guidelines and procedures. Offers continuing guidance and assistance to employees on work activities, procedures, competency development and performance-related issues as appropriate. Ensures leadership is kept aware of performance of each employee on an ongoing basis. Addresses any performance related issues promptly. Promotes staff professionalism and performance with coaching, training and feedback. Mentors others in individual and team accountability, modeling behavior and demonstrating best practices/techniques. Compliance Maintain patient privacy and confidentiality according to HIPAA requirements at all times. Keep current on all organizational and practice policies (e.g. infection control, HIPAA), goals, initiatives, and required trainings Ensure that University and Department policies and procedures are followed. Successfully complete all required university, Service Corp and department trainings. Other duties as assigned within professional scope of practice/training/education. Minimum Qualifications Bachelor?s degree or equivalent in education, training, and experience, plus three years? related experience Preferred Qualifications Physician practice experience. Other Requirements Graduate of an accredited Practical Nursing or Medical Assistant program. Licensed/certified in the State of New York. Candidate must demonstrate strong customer service orientation and the ability to deliver consistent exceptional service while demonstrating tact, respect and sensitivity. Candidate must be well organized and be able to manage a demanding workload and moderately complex cases in an accurate and timely. Demonstrated skills in problem assessment, and resolution and collaborative problem solving in complex, and interdisciplinary settings including strong proficiency in nursing competencies. Ability to communicate effectively in both oral and written form. Ability to interact positively, constructively and effectively with professional staff, providers and organizational stakeholders. Must be able to create and deliver presentations for organizational stakeholders. Ability to lead and mentor team through new and changing situations. Demonstrate a professional and compassionate manner while conveying a positive image of the practice. Ability to work independently and follow-through and handle multiple tasks simultaneously. Ability to work collaboratively with a culturally diverse staff and patient/family population demonstrating tact and sensitivity in stressful situations. Working proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs. Must be highly motivated, dependable, and detail oriented individual who can be creative and take initiative as needed. Equal Opportunity Employer / Disability / Veteran Columbia University is committed to the hiring of qualified local residents.