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HERC: Metro New York & Southern Connecticut CARES Responder in New York, New York

Employer Name: Barnard College

Job: CARES Responder Job Summary: The Barnard Community Accountability, Response & Emergency Services (CARES) Department includes four specific areas; Community Safety, Preparedness, Title IX and nondiscrimination, and the Response Team. The response team will perform functions essential to providing resources and initial intervention for the Barnard community. This includes the operations of the CARES non-emergency phone line while providing continuity in initial response and support, follow up, and record keeping across the response team and campus partners. This position will regularly work with CARES leadership to develop effective collaborations for campus response services. Job Description: Hours of this position are Saturday-Tuesday, 11:00 PM - 7:00 AM with flexibility required as needs dictate. Provide initial intake and response by phone, video conference and/or in person. Provide support to the call center. Provide non-judgmental, unbiased communication, assistance, and referral, to a variety of calls on the spectrum of information request, behavioral health, substance use, and quality of life concerns, lost/found property, and low risk disturbances, complaints or conflicts. Be thoroughly familiar with the operation of the CARES Department, including department policy and protocol, basic fire safety and emergency response protocol, to ensure the efficient and effective response to a variety of community concerns. Make decisions and issue instructions in an unbiased manner and as authorized pursuant to protocol, often under stressful circumstances. Maintain a familiarity with resources, events and activities at the College, or that may affect the College, using that information to inform decisions and comprehensively communicate with members of the campus community. Conduct proactive outreach across the campus community related to CARES initiatives and preparedness. Coordinate with members of other departments, and local partners when appropriate or in emergency situations, in alignment with College and Department policy, taking or suggesting actions as necessary. Contribute to ongoing development of protocols relating to call center practices and documentation. Serve as a leader during your response team shift. This will include the administrative responsibilities such as vacation schedules and shift coverage in a centralized team schedule as well as providing assistance in training and development of staff. Collaborate with assigned offices as a liaison who ensures the CARES department is producing information and providing resources that appropriately reflect campus services. Review and create regular log entries, incident records, and referral reports to ensure issues or concerns are referred, addressed, or receive follow up. Provide feedback to establish practices for continuity of services. Demonstrate effective use of records management software, shared documents, and maintaining accurate files to escalate and track response activities. Communicate with students, faculty, and staff, as well as parents, alumnae, and community members as necessary, related to questions or issues shared with CARES. Meet regularly with the CARES colleagues and leadership team to discuss trends and overall unit operations. Support and attend educational programs and activities sponsored by the CARES team. Collaborate with other offices of the College as needed, including but not limited to, Residential Life, Dean's Office, Events Management & Primary Care Health Services. Perform all other related duties as assigned. Skills, Qualifications & Requirements: Required Qualification Summary Bachelor's Degree Required, minimum 2 years of relevant work experience Have a demonstrated commitment to supporting inclusive practices and working with diverse communities. Must have the ability and willingness to work in a high-stress environment. Must be able to work flexible hours, including potential for work nights, weekends, and holidays. Potential for on-call remote support responsibilities. Strong technological skills and ability to communicate virtually with students, campus administrators, and the general public via phone, email, Zoom or other conferencing platforms. Basic proficiency with Microsoft Office Suite and G-Suite Will be required to sign confidentiality agreement and maintain strict confidentiality related to student and employee information. Must follow current health and safety protocols for in person work as provided in campus policy. Preferred Qualification Summary Advanced Degree(s) and/or training in human services, counseling, psychology, social work or related fields highly preferred Professional experience in the areas of crisis response, behavioral health, residential/student services at a College/University or post-secondary institution equivalent Familiarity with higher education compliance, including FERPA, Title IX, and Clery Experience in community based restorative practices, mediation and/or conflict resolution. Experience with professional staff supervision and scheduling or operations management Company: Barnard College Time Type: Part time