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The New York Public Library Associate Director, Facilities Operations, Midtown Campus in New York, New York

Associate Director, Facilities Operations, Midtown Campus

Department: Facilities

Employment Type: Full Time

Location: Stephen A. Schwarzman Building

Reporting To: Quiana Valerio

Compensation: $130,000 - $136,000 / year



The Facilities department is tasked with keeping all NYPL locations safe, clean, comfortable, and welcoming for our patrons and staff.

The role of the Associate Director of Facilities Operations entails overseeing the maintenance and cleanliness of our Midtown Campus facilities, which encompass the Stephen A. Schwarzman Building, the Stavros Niarchos Foundation Library, the Library of The Performing Arts, and the historic Jefferson Market Library. Responsibilities include overseeing the day-to-day facility operations, coordinating essential maintenance and custodial services, overseeing repairs, and providing recommendations for renovation priorities.

We are looking for someone we can count on to:

Own :

  • All aspects of maintenance and cleaning operations in the assigned portfolio (Approximately 1M SF).

  • Management of the activities of Building Managers, Operation Managers, Operations Supervisors, and Supervising Maintainers for assigned portfolio, including evaluation, monitoring performance, scheduling of shifts, and authorizing overtime.

  • Communication and coordination of work with key players on capital construction projects.

Teach :

  • Best practices in cleaning methods and techniques, and on the use of chemicals and machinery.

  • Inventory and cost controls to effectively manage resources and supplies needed to operate the facilities.

  • Best practices in the maintenance of equipment and machinery to prolong useful life and achieve efficient output.

  • Managers to provide a positive team environment in which members participate, respect, and cooperate to receive desired results.


  • How the Facilities Department interacts with other divisions and departments.

  • How to improve critical work functions and efficiencies in operations.

  • Diversify knowledge of building operations, including mechanical and life safety systems.

  • Stay up to date with BMS technologies, energy efficiency initiatives, and code compliance.

Improve :

  • The ability of NYPL to provide Library Patrons and Staff with a safe and welcoming environment.

Some expectations for this role are that within:

1 month , this person will:

  • Understand how the library is organized and physically laid out.

  • Understand the specific goals and role of the Facilities Operations team in relation to other departments.

  • Know their departmental contacts.

  • Begin to perform inspections and assessments of Library branches.

3 months , this person will:

  • Serve as a primary point of contact for critical conditions, emergencies, or escalations.

  • Participate in interdepartmental planning meetings.

  • Develop logistical plans.

  • Oversee implementation of schedules for daily and periodic services.

  • Resolve problems and create action plans within limited resources.

6 months and beyond , this person will:

  • Provide direction, motivation and set an example through open communication and modeling best practices. Demonstrates ability to motivate others to meet a common goal; and, recognizes and effectively leverages employees’ skills and abilities.

  • Provide clear departmental strategic goals, individual employee performance expectations and criteria for performance measurement. Provides meaningful and appropriate advice, on-going feedback, support and resources to improve effectiveness of individuals and teams. Addresses performance problems in an appropriate and timely manner.

  • Establish realistic budget plans and demonstrate fiscal responsibility.

  • Perform inspections and assessments independently.

  • Develop cost estimates/ procure bids for repairs and renovations.


  • Determines which jobs can be managed internally; prepares, administers and conducts vendors walk-through on all RFP's from qualified contractors; inspects and approves work for payment; resolves problems or ensures that the contractor corrects unsatisfactory work; and monitors budgets.

  • Sets up and adjusts schedules; reviews, prioritizes and assigns work orders; visits sites to address problematic or complicated requests; orders materials; and administers and monitors budgets.

  • Motivate and manage a large team with limited resources.

  • Evaluate and recommend candidates for hire as new employees.

  • Project Management responsibilities for maintenance and cleaning projects.

  • Responsible for Cleaning supplies and paper products budget.

  • Responsible for managing OT budget for cleaning and ensuring costs are accurately allocated.

  • Manages outside contractors (noncapital) performing contract repairs, maintenance and minor construction.

  • Inspects repair jobs in progress and alerts his staff to potential problems or incorrect installations and provides direction for problem solving.

  • Responsible for ensuring safe work environments, manages warranty repairs, and preventive maintenance program and work.

  • Performs related duties as required.

Required Education, Experience & Skills

Required Education & Certifications

  • Bachelor’s degree or successfully demonstrated experience in all phases of building operations, repair or construction, or an equivalent combination of education and relevant experience

  • Valid Driver’s license with good driving record

Required Experience

  • 5+ years of successfully demonstrated progressive experience managing a team

  • Experience in scoring Cleaning Quality

  • Knowledge of "green products" and their application

  • Experience managing and leading a large diverse staff in a unionized environment

Required Skills

  • Substantial, successfully demonstrated experience managing a large portfolio of properties including analyzing and planning workflow, administering supplies and

  • Successfully demonstrated working knowledge of building systems and their operations and repair, including plumbing, heating, air conditioning, electrical power, and lighting

  • Demonstrated knowledge of HVAC and boiler controls, plumbing, and electrical systems and ability to read and sketch diagrams

  • Good interpersonal, oral, and written communication skills including demonstrated ability to deal effectively with all levels of staff

  • Successfully demonstrated ability to prepare reports, purchase requisitions, track inventory, and monitor budgets

  • Strong computer skills, including MS Word and Excel

Managerial/Supervisory Responsibilities

  • Direct supervision of 3 managers and 1 superintendent who oversee several supervisors, engineers, maintainers, and porters.

  • Determine staffing schedules and evaluate the operational needs of Facilities; directing the work of approximately 80 employees.


Core Values

All team members are expected and encouraged to embody the NYPL Core Values:

  • Be Helpful to patrons and colleagues

  • Be Resourceful in solving problems

  • Be Curious in all aspects of your work

  • Be Welcoming and Inclusive

Work Environment

  • Public Library

  • Outside Environment

  • Office

Physical Duties

  • Lifting up to 50 lbs. required

  • Travel requirements - Local NYC

  • Valid driver’s license and a clean driving record

Pre-Placement Physical Required?


Union/Non Union


FLSA Status



Monday - Friday 9:00am - 5:00pm

This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.

The New York Public Library Salary Statement

At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.

Union Salaries are determined by collective bargaining agreement(s).