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HERC: Metro New York & Southern Connecticut Assistant Manager- Accommodations in New York, New York

Employer Name: Columbia University

  • Job Type: Officer of Administration --

  • Bargaining Unit:

  • Regular/Temporary: Regular

  • End Date if Temporary:

  • Hours Per Week: 35

  • Salary Range: Commensurate with experience

Position Summary

  • Reporting to the Assistant Director, Disability Services, the Assistant Manager will provide a wide range of reasonable accommodations, and perform a variety of complex tasks related to the provision of academic and non-academic accommodations and disability related services. The Assistant Manager will collaborate with colleagues from departments across the University to coordinate accommodations and services for Deaf and hard of hearing students, such as CART, sign-language interpreting, and captioning services. The Assistant Manager will facilitate the provision of academic accommodations, previously identified and approved, for students with learning, psychiatric, sensory, and physical disabilities, as well as students with chronic medical conditions. The incumbent will assist in the day-to-day management of disability accommodations and services including but not limited to note-taking services, CART Services, TypeWell transcription and sign-language interpreting, requests for assistance animals, lab or studio accommodations, and exam proctoring services.

Responsibilities

  • In collaboration with the Assistant Director, implement note-taking services, including identifying students to serve as note takers, notifying instructors of student note taker requests, and track the delivery of notes to students for each course weekly. Triage and resolve issues regarding note-taking accommodation services. Recruit, vet, and hire note-takers and ensure best practices regarding note-taking services for approved accommodations.

  • Respond to a high volume of inquiries related to service and assistance animals, reviews requests, triaging and escalating the requests to the Assistant Director or other senior staff on unique and complex accommodations. Maintains and tracks documentation for Assistance Animals in University Housing in accordance with current requirements and guidelines. Ensue annual student compliance with maintenance of animal health records.

  • The Assistant Manager is responsible for setup and/or implementation approved classroom accommodations for Deaf and Hard-of-Hearing students, ASL interpreting, captioning, assistive listening devices, and Computer Assisted Realtime Translation (CART) services. Facilitate numerous captioning inquiries at same time; necessitate the need to prioritize and re-prioritize over the course of the process and determine appropriate course of action for each student as determined on a case-by-case basis Facilitate communication between students, faculty, and staff. Implement approved accommodations for students with physical and visual disabilities, including accessible furniture, lab assistants and scribes each semester in collaboration with faculty and campus partners. Work closely with the Assistive Technology Specialist to convert printed materials to electronic format for students and staff with visual disabilities.

  • Document and maintain accurate case notes and files. Uphold the confidentiality of student records as required by university policy, local and federal laws. Gather and compile necessary accommodations data for assessment purposes (e.g. cost, utilization, efficiency). All while following FERPA guidelines as information is highly confidential.

  • The Assistant Accommodations Manager maintains, schedules, and coordinates with students and faculty in order to set up exam accommodations for exams (in-person and online) while maintaining accurate and detailed exam logs in a fast paced, changing environment; collaborates with faculty and university administrators on accommodation issues and exam administration errors. Liaise with faculty regarding exam-specific accommodations for students during peak examination periods (e.g. final exams).

Minimum Qualifications

  • Bachelor's degree and/or its equivalent and a minimum of 2-4 years related experience required.

  • Require excellent written and oral communication skills.

  • Proficient computing skills are required. Must maintain information and systems with strict attention to confidentiality.

  • Must demonstrate ability to follow complex procedures, carry-out a high volume of careful and detailed tasks, adapt to a fast-paced environment, and provide a high level of customer service are all integral aspects of this role.

  • Experience working as part of a team coupled with ability to work in a flexible, collaborative manner within a diverse and demanding work environment focused on providing high quality services to students with disabilities.

Preferred Qualifications

  • Experience providing services to individuals with disabilities preferred.

Other Requirements

  • The hours for this position are as follows: Monday-Friday 8am-4pm. Position requires early mornings, evenings and nights during the academic year

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

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