Our Ability Jobs

Employer Name: Yale University

1. Participate in the build, configuration, and documentation of IT infrastructure. 2. Maintain and support IT infrastructure, ensuring adherence to standards and service level objectives. 3. Perform defined processes and practices to support the network and ensure consistent and reliable operation to meet business needs. 4. Provide user support and troubleshooting through established protocol; escalate as necessary. 5. Contribute to documentation of incidents, internal processes, and procedures. Required Skill/ability 1: Analytical and problem-solving skills. Required Skill/ability 2: Developed interpersonal, written, communications and organizational skills. Required Skill/ability 3: Knowledge of systems engineering software tools and MS Suite. Required Skill/ability 4: Customer service mindset and skills. Required Skill/ability 5: Proven commitment to diversity and inclusion, equity, and excellence. Preferred Education: Experience in this type of role is strongly preferred. Familiarity with systems methods and techniques. Work Week: Standard (M-F equal number of hours per day) Posting Position Title: IT, Systems Engineer 1 University Job Title: Systems Engineer 1 Preferred Education, Experience and Skills: Experience in this type of role is strongly preferred. Familiarity with systems methods and techniques. Bachelor's Degree and no experience or equivalent education and demonstrated experience.