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HERC: Metro New York & Southern Connecticut Parking Office Manager in New Haven, Connecticut

Employer Name: Yale University

  1. Supervises the day-to-day activities of support staff.2. Assesses and resolves or escalates problems arising within unit.3. Assists in the development of policies and procedures in support of unit.4. Assists in long-range planning for work unit needs.5. Participates in unit budget planning.6. Evaluates work requests to determine if they are appropriate to the unit or another area.7. Ensures that work flow is organized and staffed for quality efficient completion.8. Communicates deadlines and special circumstances to staff.9. Maintains equipment and supplies for unit.10. Completes evaluations of direct report employees.11. Interacts with University personnel to define work assignments and requirements, communicate progress of work, and plan and coordinate projects.12. Interacts with external sources to coordinate work necessary to fulfill projects, keep abreast of new products and technologies, or arrange for subcontractors. 13. Supervises a staff of exempt and non-exempt employees.14. Performs other duties as assigned. Required Skill/ability 1: Self-directed with the ability to take initiative, problem solve and exercise independent judgment. Demonstrated success in detailed work requiring accuracy and high level of productivity with disciplined follow-up skills. Excellent attention to detail. Well-developed computer skills and the ability to learn computer applications. Required Skill/ability 2: Demonstrated proficiency with Microsoft Office Suite especially Excel. Highly motivated team player with strong oral and written communication skills. Ability to communicate effectively with staff, faculty, students, visitors, contractors, and peers. Required Skill/ability 3: Ability to exercise good judgment, plan, schedule, and prioritize work, juggle multiple tasks, meet deadlines, and resolve conflicting demands in a high-volume, busy environment with a calm and pleasant personality. Exceptional customer service skills. Ability to work as part of a team and function independently. Required Skill/ability 4: Ability to prioritize workload while clearly understanding parkers' situations and emergencies. Excellent attendance record and punctuality. Preferred Education: Parking services experience preferred, but not required. Website development experience. Work Week: Standard (M-F equal number of hours per day) Posting Position Title: Supervisor 3 University Job Title: Parking Office Manager Preferred Education, Experience and Skills: Parking services experience preferred, but not required. Website development experience. Minimum requirement of Bachelor's Degree in related field and three years of related experience or an equivalent combination of education and experience.
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