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HERC: Metro New York & Southern Connecticut Operations Assistant in New Haven, Connecticut

Employer Name: Yale University

  1. Serves as principal contact for and source of information about, the Departments, degrees, activities, deadlines, policies and procedures. 2. Provides logistical and clerical support to Department Chairs, faculty, students, visitors, and guests. Creates and distributes Departmental schedules, documents, and reports. Processes and supports faculty appointments. 3. Oversees and monitors Department budgets. Participates in budget preparation and quarterly monitoring. Processes financial paperwork. Coordinates with faculty use of student work-study hours; authorizes work-study timecards. 4. Provides organizational and logistical support for Departmental admissions process. Serves as liaison to the Registrar/Admissions Office. Trains students assigned to support Department specific admissions activities. 5. Organizes, coordinates, and implements Department specific events. 6. Oversees and maintains Department databases and mailing lists. 7. Oversees and maintains Department collections and bequests. 8. Other duties as assigned by Chairs of Departments. Required Skill/ability 1: Demonstrated independent and team based work experience. Demonstrated initiative, follow through and excellent verbal and written communication skills. Demonstrated discretion and strict confidentiality in handling sensitive materials. Brings actionable suggestions to the supervisor. Is a member of support teams and provides back-up for other support staff. Required Skill/ability 2: Highly developed and demonstrated customer service skills in person, through emails and telephone. Demonstrated ability to support department activities. Inputs and verifies data for accuracy and integrity, maintains records. Establishes and executes reasonable schedules for recurring activities. Represents department and University professionally. Required Skill/ability 3: Demonstrated ability to prioritize, meet deadlines and work effectively with competing deadlines and time constraints. Maintains up to date knowledge of procedures and processes; provides recommendations for improvement. Ability to remain composed during times of high activity; inspires confidence within department that concerns will be addressed. Required Skill/ability 4: Demonstrated administrative support skills, including but not limited to expense reimbursements, faculty & academic support, registrar duties and ordering supplies. Demonstrated understanding and application of process flow, recognition of interconnected nature of position responsibilities. Required Skill/ability 5: Excellent organizational skills, accuracy, and attention to detail. Ability to meet deadlines and manage multiple and diverse priorities with frequent interruptions. Demonstrated ability to solve problems, take initiative, and anticipate actions as needed even in the face of conflicting demands. Excellent attendance and punctuality. Work Week: Standard (M-F equal number of hours per day) Posting Position Title: Senior Administrative Assistant, Academic Dept University Job Title: Operations Assistant Six years of related work experience, four of them in the same job family at the next lower level, and a high school-level education; or four years of related work experience and an Associate's degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of experience and education.
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