Our Ability Jobs

Employer Name: Yale University

1. Plan, organize and manage an operation within Yale Hospitality to include: residential student meals, executive dining, cafes, and conference services. 2. Provide support in the design, development and creation of a quality experience in the areas of: set up, decoration, linen, props and other aspects, daily service, barbeques, special events, theme meals and catered functions. 3. Provide support with menu forecasting standards. 4. Collaborate to ensure the highest level of customer service by developing and overseeing service standards, customer service policies, quality assurance, in-service training, proper food handling and sanitation standards. 5. Conduct regular service inspections and evaluations to observe service, station appearance; and cleanliness and sanitation of production and service areas, equipment and employee uniform compliance. 6. Obtain guest feedback to create discretionary guest centric dialogue through surveys and "table touching". 7. Implement and monitor housekeeping, sanitary and safety rules and regulations. 8. Create and maintain strong working relationships with clients, faculty, administration and students. 9. Supervise the service cafe and dining room during meal periods and special events. 10. Monitor revenue and expenses for all cost centers by reviewing weekly and monthly financial reports. 11. Process payroll, scheduling and attendance for all staff. 12. Provide support with inventory control. 13. Prepare operational reports and analyses setting forth progress, adverse trends and make appropriate recommendations. 14. Interview, select, train and evaluate service and support staff. Maintain positive employee relations and resolve issues in a timely and proactive manner. May be required to participate in and respond to grievances. 15. Conduct performance management evaluations of service and support staff. 16. Maintain University policies and procedures. 17. May perform other duties as assigned. Required Skill/ability 1: Experience supervising employees and managing an operation in a food service environment with demonstrated ability to meet financial targets. Required Skill/ability 2: Knowledge of large-scale food production and service processes. Required Skill/ability 3: Strong interpersonal and communication skills and excellent customer service orientation. Required Skill/ability 4: Ability to manage, coach and develop a team of unionized employees. Required Skill/ability 5: Ability to plan and execute large-scale catering events. Work Week: Flexible or Non-Standard (for anything other than Standard) Posting Position Title: Hospitality Operations Manager, Residential Dining University Job Title: Hospitality Ops Manager, Retail, Rounds Bachelor's degree in Hotel/Restaurant Management or a related field and 4 years of previous Service Management experience; or an equivalent combination of education and experience.