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HERC: Metro New York & Southern Connecticut Director, Stakeholder Innovation and Management in New Haven, Connecticut

Employer Name: Yale University

Project Leadership: Align with partners and faculty on shared goals, objectives, and timelines for each project. Work with faculty leads and corporate partners to scope projects and draft proposals. Manage all operational aspects of marketing projects, including management of work streams by phase or experiment. Lead both informal and formal debriefings with corporate partners for each project phase. Develop a more robust internal and external feedback system with partners, faculty, and staff. Work with partners to ensure insights are being actioned within the organization. Develop a way to track insights implementation and lead creatively across organizations to address any roadblocks. Partner Relationship & Experience Management: Deliver a high-touch, professional experience for the partners engaged in projects with the Center. Identify new ways to articulate and enhance the value that YCCI can bring to the organization including, e.g., identifying new opportunities to action insights or ways to deepen engagement with the YCCI or Yale SOM overall. Develop an engagement strategy for corporate partners to enhance the impact of projects and help translate the learnings within the corporation. Work with the Faculty Director and Executive Director(s) to manage the YCCI advisory board and participate in the planning and execution of the annual board meeting and board communication. Marketing and Development: Identify and cultivate new strategic partners for the YCCI who are: intellectually curious to advance knowledge on customers, committed to building long-term collaborative relationships, and will benefit from the Center's expertise in behavioral science and customer analytics. Lead the development of a strategic communication plan targeting new affiliate partners. Develop or expand new programs as needed on the Center's IP to deepen engagement with existing and new corporate partners. Preferred Education: Experience as a senior marketing leader (at the level of director of senior director), or in a top tier management consulting firm (at a senior associate or engagement manager level). MBA or relevant Masters degree. Global orientation; experience working across countries and regions, and fluency in more than one language. Preferred Education, Experience and Skills: Experience as a senior marketing leader (at the level of director of senior director), or in a top tier management consulting firm (at a senior associate or engagement manager level). MBA or relevant Masters degree. Global orientation; experience working across countries and regions, and fluency in more than one language. Required Skill/ability 5: Strong leadership skills & ability to motivate and engage others in a vision, without formal reporting structure, through communication, modeling appropriate behavior, optimism & high achievement. Customer service focus to understand affiliate partners' needs & proactively respond to those needs. Ability to translate strategy into executional excellence. Posting Position Title: Director, Yale Ctr for Customer Insights-Prgms Required Skill/ability 3: Ability to work collaboratively and effectively with people at all levels of an organization. Team player who works well with the Executive Fellow, YCCI staff and faculty. Superior interpersonal, oral & written communication skills to interact effectively for communication inside and outside of Yale. Work Week: Standard (M-F equal number of hours per day) University Job Title: Director, Stakeholder Innovation and Management Required Skill/ability 1: Project leadership marketing management experience (rank director or higher) consultant or market expert at leading management consultancy (senior associate, engagement manager or higher). Ability to easily transition from broad strategic perspective to tactical, action-oriented approach. Content creation & deployment, customer experience, social media marketing. Required Skill/ability 4: Excellent planning skills: attention to detail, information organization, timeline tracking & comprehensive communication across many teams at all organizational levels. Strategic & innovative thinking to recognize opportunities. Demonstrable commitment to diversity, equity, and inclusion (DEI) and track record of building and leading diverse, inclusive teams. Required Skill/ability 2: Proactive, creative, problem-solving approach. Ability to identify & anticipate organizational needs, establish priorities, then plan, execute & deliver on varying simultaneous projects. Proven organizational skills. Ability to work in a fast-faced, results oriented environment. Bachelors degree and seven years of related work experience in a related field, such as Insights, Marketing Management or Consulting or equivalent combination of education and experience.

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