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Employer Name: Yale University

1. Consults with faculty to assess their classroom and instructional technology needs. 2. Chooses or develops solutions (both within Media Services and Academic Media & Technology) that supports pedagogical goals and interoperability within the classrooms. 3. Serves as the primary source of information regarding audio-visual technology and provides instruction and training concerning the use of existing equipment. 4. Coordinates collaborative course support efforts across Academic Media & Technology including the digitization of analog materials, digital recording of course lectures and use of the course management system and presentation software (Microsoft PowerPoint and Macintosh Keynote). 5. Communicates technology, infrastructure, environmental, operational and related support issues within Media Services or with the appropriate service provider. 6. Coordinates and executes daily support services for assigned classroom zone (approximately 35 classrooms) and serves as the initial point of contact for reporting and resolving problems in these classrooms. 7. Maintains proficiency in the science of audio-visual technology and apply this knowledge to audio-visual systems usage and support services. 8. Coordinates, organizes and executes audio-visual support for University events, including the coordination of collaborative support with ITS partners and Yale service providers. 9. Develops and edits departmental documentation regarding system specifications and usage. Documents service requests and problem reports for departmental databases. 10. Maintains equipment inventory for assigned classroom zone including records of maintenance and repair. 11. Oversees student assistants and coordinate work assignments. Required Skill/ability 1: Ability to work in a fast-paced customer-focused AV environment. Required Skill/ability 2: Excellent customer service skills and ability to be flexible and remain open to learning new technology that maybe implemented. Required Skill/ability 3: Proven ability to multitask and handle multiple AV needs concurrently throughout the campus. Required Skill/ability 4: Ability to work with video conferencing, webcasting and course capture technologies such as Zoom and Panopto. Preferred Education: Experience working in an academic environment. Work Week: Standard (M-F equal number of hours per day) Posting Position Title: Classroom Technology and Media Coordinator 1 University Job Title: Classroom Technology & Media Coordinator 1 Preferred Education, Experience and Skills: Experience working in an academic environment. Six years of related work experience, four of them in the same job family at the next lower level, and a high school level education; or four years of related work experience and an Associate degree; or little or no work experience and a Bachelor degree in a related field; or an equivalent combination of experience and education.