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First National Bank of Omaha Product Manager bend by fnbo in Nebraska

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Our Modern, Flexible Workplace:

At First National, we believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at First National. We invite you to consider what a Modern, Flexible Workplace can mean for you!

It is anticipated that an incumbent in this role will work remotely 100% of the time and will share a hoteling workspace if/when working onsite, as determined by business needs. The incumbent can work remotely from anywhere in the United States, unless otherwise specified in the job posting. Work location is subject to change based on business needs.

About this Role:

The Opportunity:

What is Bend by FNBO? Bend is the team within the walls of FNBO to help us revolutionize consumer payments by creating digital credit card experiences. Bend by FNBO moves with the speed and agility that modern FinTech customers expect while driving loyalty and value through card payments.

What is CaaS and What are we Building? We are building a modern, API-driven credit card platform enabling non-bank entities and digital-forward companies to embed credit card programs and issuance into their own brand experience offering seamless user experiences on any device, web or mobile. Our Credit Card-as-a-Service ("CaaS") solution is a collection of cloud-native APIs that are built using a modern technology stack; shifting away from how legacy card issuers work today.

How are we building it? The CaaS team is a Product-led organization, working “outside-in” to ensure we are focused on meeting the customers’ needs up-front. This means, we obsess over delivering high-value experiences for strategic partners, brands and customers.

Why are we building this? This journey to create something new and innovative within an institution that has been doing it the same way for 50+ years was the driving force. Having a holistic view, our team is pushing the boundaries on credit card issuance and paving the way for the future of banking.

Are you fearless in taking on challenges that carve out the unknown? Do you thrive in a startup-style environment?. Are you ready to deliver products to our partners that solve real customer problems?

If you feel you are qualified for this challenge, then read on and send in your application (even if you don’t meet all the checkboxes)!

What We Offer:

We’re a 160-year old bank. We’re a team empowered by our CEO to build the future.

We’re pioneers in our space of modernizing credit card issuance and we’re offering you a chance to build a revolutionary API-driven platform for Credit Card-as-a-Service (Caas).

  • We offer every team member to feel empowered to take and make decisions with autonomy that drives the product roadmap forward.

  • We offer a hybrid WFH approach where local team members work in office and also work from home each week

  • Flexible time off – take what you need

  • You get the latest Apple hardware: Mac Laptops, Magic Mouse, Magic Keyboards and in office workspace with really nice large 4k monitors.

  • Free healthy snacks for in-office employees + a fancy coffee machine for our team!

  • Most importantly, besides all that, a great work environment where you’ll love coming to work everyday. Prepare yourself to work with colleagues that are smart, respectful and naturally nice. Humor is welcome!

Role Description:

Reporting to the Head of Product, The Product Manager position is responsible for using product development practices to innovate and evolve the Bend Product in support of our mission to provide embeddable credit card experiences. This role will be responsible for owning capabilities, strategy, and a roadmap of the Bend product and creating a product strategy and roadmap that aligns to customer needs and business outcomes.

Role Objectives

  • Create and manage API strategies, roadmaps, project plans, and API specifications.

  • Collaborate and conduct product discovery with customers, and partners to gather inputs to assess cross-partner value, scope of effort, usability, and priority of product features.

  • Use continuous discovery to develop a deep understanding of the CaaS target customers and to translate customer needs into innovative solutions.

  • Deliver customer value iteratively, managing products through various launch phases and follow-on releases

  • Ensure successful product launches by working cross-functionally with various teams in the organization.

  • Assist in the QA process by identifying key use cases and defining priority of identified issues

  • Collaborate with internal and external teams to develop API and related product collateral such as product descriptions, presentations, training and sales tools for a strong go-to-market and customer support plan

  • Work as part of an agile team along with engineers, designers, marketers, business stakeholders. Harness their collective knowledge and drive the planning to take product concepts from idea through validation, execution, measurement, and iteration. Translate ideas and requirements into stories.

  • Assess current competitor offerings, seeking opportunities for differentiation

  • Develop, implement, and maintain production timelines across multiple departments

  • Use API-first methodology to design simple and powerful API products

  • Use interpersonal skills to develop strong relationships with peers, stakeholders, and customers to ensure proper communication and collaboration among teams.

  • Identify opportunities for new or existing API Products to grow the API Marketplace, and to attract a new customer base and create a source for new revenue growth


Basic Qualifications

  • 5+ years experience as a product manager or equivalent experience successfully shipping or deploying API products in an agile environment

  • Bachelor’s degree in Business, UX Design, Computer Science, or another related field

  • Creative product thinker who loves collaborating with cross-functional teams; product, engineering, analytics, marketing, design and sales

  • Core product execution skills such as managing scope, working with partners, creating milestones and roadmaps, and breaking work down into user stories and requirements

  • Excellent technical acumen, curiosity, and familiarity with new technologies, APIs, programming languages, and databases

  • Strong understanding of JSON format

  • Solid understanding of RESTful APIs

  • Experience using API testing tools such as Postman

  • Strong written and verbal communication skills with a talent for precise articulations of customer problems and drive business outcomes

  • Ability to define and translate a vision into detailed and actionable plans

  • Has worked in an Agile development setting and can drive backlog grooming and prioritization

  • Ability to communicate clearly to both technical and non-technical audiences

  • Ability to conduct product discovery and definition workshops

  • Ability to communicate clearly and respectfully with customers, business, vendors, and team members

  • Well organized, self-driven and detail-oriented individual who is capable of self-managing and multi-tasking in an environment with a start-up mentality

  • Illustrates humility, honesty, and transparency with co-workers

  • Endlessly curious in how emerging digital trends can translate into best-in-class customer experience through digital channels

  • Authorized to work in the United States - We are not able to provide visa sponsorship at this time.

Bonus points for

  • Experience with financial risk, fraud and collections

  • Experience working with payments and credit card products

  • Experience building Fintech products

  • Experience with microservices

  • Experience building thoughtful and engaging developer experience

Equity, Diversity, & Inclusion:

FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.

See the full FNBO Equity, Diversity, & Inclusion Statement here (https://www.fnbo.com/about-us/inclusion-diversity/)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Click here (https://www.firstnational.com/common/communications/hr/assets/documents/hr/eeo_poster.pdf) to download 'EEO is The Law' Self-Print Poster

Click here (https://www.firstnational.com/common/communications/hr/assets/documents/hr/eeo_poster_federal_contractors.pdf) to download 'EEO is The Law' Supplement for Federal Contractors

Click here (https://www.firstnational.com/common/communications/hr/assets/documents/hr/eeo_poster_gina_supplement.pdf) to download 'EEO is The Law' GINA Supplement