Lowe's PROvider Engagement Sr Analyst - Remote in Mooresville, North Carolina
Lowe’s is able to offer remote employment of this position in the following states: AL, AR, AZ, CA (salaried roles only), CT, CO, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, MA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.
The primary purpose of this role is to assess, support/design, implement, and roll out initiatives that support the Field PROvider Management team, PROvider experience and driving business results. This role will accomplish this through the development and implementation of projects, best practices, and process/system improvements. This role supports the day to day PROvider engagement operations, including service, technology, omni-channel, onboarding, training, feedback, communications and Field PROvider Management support.
Supports the Field PROvider Management team with onboarding, training and communications to drive the PROvider experience.
Collaborates cross functionally to effectively deliver projects, best practices, and process improvement initiatives.
Coordinates and manages timely execution of projects to support the PROvider experience, from development to implementation.
Provides the PROvider Engagement & Onboarding team qualitative and quantitative analytics prior to development and after implementation identifying ROI, current/future state, and cost savings.
Builds alignment across key stakeholders on IT prioritization for system enhancements in support of the PROvider experience; supports system testing and implementation.
Interprets reporting and develops actionable performance recommendations that are distributed to the key stakeholders.
Provides real-time information and guidance to the PROvider Management team requiring assistance with day-to-day procedural questions.
Assists the PROvider Engagement & Onboarding team with development of process improvement solutions based on field and PROvider feedback.
Leverages PROvider-facing technology to improve productivity and efficiency.
Executes the process of documenting policies, procedures, and processes for new initiatives.
Bachelor’s degree in Business, Management, Operations, or related field or equivalent experience
2 years’ related industry experience (installation, repair or U.S. home improvement)
2 years’ experience in data analytics, performance reporting
Advanced skill level in DART/MicroStrategy, Excel, & Access, such as pivot tables, power pivot, Vlookup and dynamic charts
Demonstrated ability to convert Financial or Operational data into actionable business steps (Business Cases) to improve performance in key Service metrics
2 years’ demonstrated project management experience, such as Gantt Chart design and development
Advanced skill level in Microsoft SharePoint, such as ability to create list and custom workflows
1 year experience with Service Provider Capacity Management
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Pay Range for CA, CO, NJ, NY, WA: $68,400.00 - $114,000.00 annually
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits . Pay Range for CA, CO, NJ, NY, WA: $68,400.00 - $114,000.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits .
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