Our Ability Jobs

Your Impact

The principle purpose of the Facilities Support Manager is oversight and management of the Repair Team to provide frontline technical review, analysis, support, and resolution for Facility Management issues that are generated via the Facility Management Hotline, Work Order Management System, PowerBI reporting, Asset/Incident System Mailboxes, or Planned Maintenance Inspections. This position will ensure that Facilities Maintenance activities are resolved and paid in the most cost efficient manner and value to Lowe's. This position has direct supervision of the 7-9 Facilities Analyst roles involving approximately +/-600 retail locations and over $300M in annual spend.

What you will do

• Provide adequate oversight of the Facilities Analyst positions to ensure effective performance of “break-fix repair incidents, as well as repairs found from planned maintenance

• Monitor and review reporting through ServiceChannel and PowerBI platforms to review vendor performance on numerous metrics for vendor meetings including the adjustments of store assignments and rankings to achieve corporate targets

• Provide adequate support to the Facilities Analysts and Real Estate Finance to ensure effective receipt, review, processing, and reconciliation of all invoices as applicable to the division

• Monitor, review and adjust facility forecasted spend for planned maintenance, reactive repair and planned projects in conjunction with Real Estate finance to achieve corporate targets

• Provide trend analysis to forecasted risk relating to project and reactive repair spend with adjustment options on high risk categories

• Support the Division Facility Director and Retail Facility Operations Managers in monitoring and reviewing trends surrounding spend and potential savings relative to forecasted projects, including the adjustment of schedules and budgets as required to meet forecast guidance

• Review, approval, and execution of all vendor proposals, contracts, invoices, etc. within the spending approval authority; evaluate planned repair proposal to determine net benefit to company on repair versus replace scenario in the best interest of ROIC

• Support the Division Facility Director with the review, approval and execution of all vendor contracts, proposals, etc. as applicable to the division

• Responsible for periodic review, analysis and reporting of key metrics of technical support metrics for evaluation of Repair Team performance (i.e. number of incidents processed, average length of call, proposal escalations, resolutions without vendor dispatch, etc.)

• Responsible for periodic review, analysis and reporting of key metrics as associated with vendor agreements and performance (i.e. quality of work, response and resolution times, pricing, financial viability, coordination/cooperation with store operations, etc.)

• Collaborate with all Facility Maintenance Groups, Engineering & Construction, Real Estate, and Store Operations to ensure visibility to location specific and global enterprise activities

• Work with Division Facility Director to develop and implement criteria for definition of projects to transfer to Retail Facilities Operations Managers or Engineering & Construction

• Monitor Lowe’s Media frequencies and request from Lowe’s Legal to address concerns or provide insight on Lowe’s Facility Maintenance activities

Required Qualifications:

• Bachelor's Degree Real Estate, Engineering, Architecture or OR equivalent experience

• 8-10 Years Experience in facilities management, preferably in big box retail

• 5-7 Years Progressive roles in facility management operations

• Strong analytical skills and the ability to make critical decision based on a data-supported business case

• Thorough knowledge of facilities maintenance and how to proactively maintain the health of an asset

• Excellent people skills at all levels of an organization

• Advanced communication skills, both written and oral

• Handle multiple tasks simultaneously with ability to prioritize and delegate

• Excellent organizational skills and time management

• Proficient with Microsoft Office Suite

Preferred Qualifications:

• 3-5 Years Knowledge/ experience with an asset/work order management software

• Trusted Advisor to the Senior-level operations partners

• Demonstrated ability to apply principles of cost-benefit disciplines

• Demonstrated experience working cross-functionally

• Trusted Advisor to the Senior-level operations partners

• Experience in customer service and consistently achieving service-level agreement standards

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

Pay Range: $95,500.00 - $159,200.00 annually

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page (https://talent.lowes.com/us/en/benefits) .

Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines.

Pay Range: $95,500.00 - $159,200.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.