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Job Summary:

The primary purpose of the Claims Support Specialist is to provide support and coordinate the administration of general liability claims in order to successfully resolve personal injury and property damage claims against the company and its subsidiaries in an efficient and appropriate manner ensuring operational excellence across assigned responsibilities.

Key Responsibilities:

• Acts as the initial point of contact for store personnel and other Lowe’s business clients.

• Establishes new claims opened by the legal department through the use of the Claim Capture system.

• Handles routine claim status inquiries from any partners in a courteous and timely manner.

• Supports organization and maintenance of internal knowledge base.

• Handles multiple functions related to business operations, claims processing, and office workflows.

• Recognizes and resolves basic, routine, or common/repetitive problems requiring service and support skills; however, seeks assistance on complex issues and refers, non-prescribed matters.

• Gathers initial investigation information such as incident report forms, video evidence, witness statements, and vendor contracts from Lowe’s business clients for use in the claims-handling process.

• Identifies vendors for indemnity in appropriate claims and assisting with the preparation of tender letters.

• Drafts correspondence

• Handles JURIS requests under supervisor or manager direction.

• Closes claims by releasing hold notices when appropriate.

• Assists with mailing out releases and following up for executed releases as needed.

• Performs other duties as needed.

Required Qualifications:

• High School Diploma or GED

• 1 year experience working in a corporate environment

• 6 months previous claims processing experience

Preferred Qualifications:

• Associate Degree in Business, Finance, Risk Management, Accounting or related field

• 1 year customer service experience

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com .

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Pay Range for CA, CO, HI, NJ, NY, WA: $17.56 - $29.27 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.