Lowe's Central Quoting - Project Specialist-Exteriors in Mooresville, North Carolina
• Customer Service
Provides SMART customer service at all times through the daily execution of Lowe's customer
service policies, procedures and programs.
Understands customers' needs and assists in planning home exterior projects.
Listens to and responds knowledgeably and promptly to customer and employee questions by
walking them through projects when necessary.
Demonstrates sincere appreciation to customers.
Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
Builds client relationships asking qualifying questions to fully understand and assess client needs.
Overcomes client objections by understanding client motivations and desired project outcomes.
Captures accurate measurements, confirms client product selections, reviews next steps, and gains a scheduled commitment (i.e., confirmed date and time) for follow-up.
Follows-up with clients who have not made a buying decision and when the company runs promotions.
Calls clients 24 hours in advance to confirm appointments.
Prepares for all upcoming appointments by coordinating calls, products, and activities (e.g., Pictometery drawings, known samples needed for extraordinary jobs, additional pricing).
Maintains awareness of competitor pricing by conducting quarterly market price analysis.
Works with general contractors and/or installers to quote, sell, and produce accurate jobs.
Keeps appointment calendar active and updated so that customer appointments are able to be scheduled.
Provides detailed/comprehensive updates to Supervisor during weekly 1-1 meeting.
Complete and upload all required process documents to ensure project is documented correctly and projects are produced accurately and on a timely basis.
• Clean and Safe Stores
Maintains project folders and ensures all paperwork (e.g., contracts, pricing worksheets and proposal documentation) is filled out according to policy.
Maintains all collateral, samples, forms and paperwork and ensures all samples are clean, workable and prepared for client demonstration.
Conducts appointments via phone and remote video calls in a professional manner utilizing program defined processes and tools.
Although majority of time is spent outside of store, this individual must adhere to all safety requirements when in the store and is held to the same safety measures of other associates.
Maintains a safe and secure work environment which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas.
Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).
In addition to the above responsibilities, this individual is held accountable for other duties as assigned.
Required/Preferred Education Level Description
Required High School or GED
Required/Preferred Years of Experience Description
Preferred 1 Year Experience in a Lowe's Sales Specialist role
Preferred 2 Years Residential construction experience
Preferred 2 Years Face to face sales experience
Preferred 2 Years Experience using Lowe's or other similar selling system
Preferred 2 Years Experience in in-home or commission-based sales
License or Certification
Required/Preferred Licensure Type Description
- Required License If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.
Focus on Customers - At Lowe’s, we put customers first by delivering SMART customer service. I build strong relationships with all customers, deliver solutions that meet their needs and think of new ways to add more value.
Deliver Results - I hold myself and others accountable for delivering results, even through tough circumstances and ongoing change.
Take Action - I take action quickly and push things forward with a sense of urgency and enthusiasm.
Show Courage - I step up to address difficult issues, make tough decisions and bring things up that need to be resolved without fear or hesitation.
Continue Learning - I continuously learn and grow – personally and professionally – to meet my individual and organizational goals. I ensure those around me do the same.
Additional Non-Technical Competencies
- Technical or Other Competencies
Travel Length Frequency
Domestic Day Trip Less than Monthly
Domestic Overnight Less than Monthly
Domestic Multiple Nights Less than Monthly
Schedule Requirements Required
Corporate Schedule Yes
Physical Demand Required
- Ability to hear, listen and to communicate verbally with others.
- Ability to sit and stand for long periods of time.
- Ability to use basic computer tools (e.g., keyboard, mouse, and monitor).
- Physical ability associated with traveling in personal or company vehicle to store and other locations throughout geographic area of responsibility.
- Move throughout all areas of a store or distribution facility with or without a reasonable accommodation.
Wear all necessary personal protective equipment to perform job functions. Yes
Stand, sit, and/or walk continuously with or without reasonable accommodation and perform job functions for a full shift with meal break.
- Bend, stoop, kneel, reach, twist, lift, push, pull, climb (ladders, stairs), balance, and/or crouch on a daily basis to accomplish work activities.
Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
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