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Lowe's Business Process Designer - RPA in Mooresville, North Carolina

Business Process Designer - RPA

Purpose of Role:

The primary purpose of this role is to lead process design sessions with key stakeholders by applying knowledge of business process analysis and modeling to identify current state gaps and develop process improvement solutions, including Robotics Process Automation (RPA). This includes responsibility for the development of current and future state business process design, including the project plan, business resources needed, new process design, and key performance indicators. The role contributes to multiple strategic initiatives, productivity efforts, and projects to take cost out of the organization.

Responsibility Statements:

  • Leads process discovery and design sessions with key stakeholders by applying knowledge of business process analysis and modeling to identify current gaps.

  • Develops detailed current and future state design, flows, and exceptions.

  • Support process managers in identifying and vetting process improvement/automation opportunities.

  • Develop and deliver training to end users based on future state design.

  • Applies various process improvement methodologies, tools, and techniques to effectively execute a scope of work within a project.

  • Communicates results of process design sessions to the larger team to assess next steps and opportunities for process improvement.

  • Assist and coordinates the process of data collection, setting standards and key performance indicators for each program or process improvement project with business managers and architects.

  • Manages relationships with business partners to help them understand business cases and to foster a culture of continuous improvement across the enterprise.

Required Experience/Education:

  • Bachelor's degree in Management, Business Administration, Operations or related field AND 2+ Years of Experience in related industry OR 4-6 years of experience in related industry in lieu of degree

  • 4-6 years of experience in business process improvement, business process management, or process operations (P&Ps, SOPs)

  • Effective personal and interpersonal skills

  • Effective listening and communication skills across mid-level management and business area teams

Preferred Education/Experience:

  • Lean Six Sigma Yellow Belt trained or accredited certification equivalent

  • Experience in retail or supply chain operations

  • Experience with gathering and documenting business requirements for technology implementation

  • Familiarity with Robotic Process Automation (RPA) end-to-end project implementation and tools (Blue Prism, Automation Anywhere, UiPath, etc.)

About Lowe’s:

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States and Canada. With fiscal year 2020 sales of nearly $90 billion, Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com .

About Lowe’s in the Community:

As a FORTUNE® 50 home improvement company, Lowe’s is committed to creating safe, affordable housing and helping to develop the next generation of skilled trade experts through nonprofit partnerships. Across every community we serve, Lowe’s associates donate their time and expertise through the Lowe’s Heroes volunteer program. For the latest news, visit Newsroom.Lowes.com or follow @LowesMedia (https://twitter.com/LowesMedia) on Twitter.

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Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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