Job Information
CIBC CIBC - Director, Investment Management Operational Excellence - Bilingual in Montréal, Quebec
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
What you’ll be doing
Under the direction of the Managing Director & Head, Global Trading & Beta Solutions, the Director, Investment Management Operational Excellence, will be the Total Investment Solution (TIS) team's subject matter expert on investment operations and the trade life cycles of all asset classes.
You will be responsible for or be an active participant in developing, enhancing and implementing process management as the cornerstone of Operational Excellence to help nurture commitment to changes. You will have direct ties with CAM’s Operational Excellence Committee and manage the efficient implementation of key initiatives. This necessitates an in-depth knowledge and understanding of processes, their effective management and the consistent application of optimization tactics to improve overall efficiency. This will entail closely collaborating with CAM, CIBC Wealth & Operation various teams to identify opportunities for process improvement and implementing solutions to address any gaps or inefficiencies. You will play a key role in strengthening the added value we provide to our clients and partners, by supporting the creation of new services, improving existing ones and documenting workflow processes. You will be working closely with cross-functional teams to ensure that the team current and futures services aligns with the organization’s goals and objectives.
You will also serve as the team’s initial point of contact and actively support the team in onboarding and offboarding of mandates, projects and initiatives, including the implementation of new products or instruments, internalizations, new institutional clients, system enhancement, regulatory changes and any other ad-hoc initiatives. You will become the main subject matter expert (SME) and will be responsible for involving the right teams or other SMEs at the appropriate time. Your role will be crucial in ensuring the smooth and effective operation of the departments, and will require a strong understanding of financial instruments and the trading life cycle processes front-office to back-office, as well as excellent communication and coordination skills.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details of your work arrangements will be discussed at the time of your interview.
How you’ll succeed
Act as initial point of contact for new mandates, projects, and initiatives - including the implementation of new products or instruments, internalizations, new institutional clients, system enhancements, regulatory changes, and any other ad hoc initiatives. Analyze issues and errors to identify any relevant pattern or structural weaknesses in our processes. Ensure that the right teams are engaged at the right time, when needed involve other SMEs in a timely manner. Actively engage with CAM’s Operational Excellence Committee to manage the efficient implementation of key initiatives. Document and Participate actively in the implementation of new financial instruments and products. Act as a central point of contact across the different business partners, coordinate and communicate new or revised mandates to ensure successful transitions and implementations. Coordinate communication to stakeholders in case of issues impacting abilities for the Investments Teams to manage portfolios. Monitor industry trends and developments, identify potential opportunities for process improvement, and implement financial industry best practices. Contribute to the optimization of the daily operations by recommending and participating in the automation as well as continuous improvements of these processes and ensure no gaps exist. Document current workflows and analyze them for potential improvements, Identify and address potential bottlenecks or inefficiencies. Lead the solutioning process to resolve operational issues, when needed presents solutions in the form of workflows and brief presentations.
Client engagement - Participate in client and prospective client presentations to represent the operational processes of the team. Participate in any other projects and initiatives to support the business.
Relationship building - The role requires cooperation and collaboration with a variety of colleagues across the firm and enterprise, such as: All CAM groups and Teams, Business Management & Support, Execution Effectiveness & Research, TIS, Business Controls, Investment Controls, Global Operations, Wealth Management Technology, Wealth Management Compliance, Wealth Management Risk Management, CIBC Legal, External vendors
Who you are
You’re a certified professional. Bachelor’s degree in Finance, business area of concentration, or an equivalent combination of education, training, experience that would provide the knowledge, skills and ability required.
You can demonstrate a minimum of 15 years of working experience of financial services industry in an operations related capacity. In-depth knowledge of the life cycle of trade, all asset classes / instruments from an operation standpoint. Excellent understanding of CAM application ecosystem – Bloomberg, Thinkfolio, TMS, Pooled Fund System, OMGEO CTM, DTSS, Eagle and especially SS&C. Strong knowledge of investment products and global security markets. Knowledge of VBA, Alteryx and Python is an asset. Ability to coordinate and resolve project/ initiative/ ad-hoc requests that need to be attended to by the department. Analytic/ Systematic thought process.
You look beyond the moment . You know what you do will make a difference today and tomorrow. You look for new opportunities to define what's possible. Ability to multi task while meeting tight deadlines for monitoring and investigations. Autonomy, initiative, sense of responsibilities and organizational skills are required. Capacity to work under pressure.
Values matter to you. You bring your real self to work, and you live our values – trust, teamwork and accountability.
You’re fluent in French and English to serve our clients in the community.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Non-Trader-1000 Gauchetière O
Employment Type
Regular
Weekly Hours
37.5
Skills
Business Operations, Client Facing, Decision Making, Group Problem Solving, Leadership, Mentoring Staff, Operations Management, People Management, Process Improvements, Process Management, Strategic Initiative Management, Taking Initiative, Technical Knowledge
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.