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Citizens Sr Program Manager - Network and Infrastructure in Montpelier, Vermont



As a Senior Network Infrastructure Program Manager, you will manage organization-wide, large, complex efforts that combine the delivery of software elements, new and changed business models, and overall changes to organizational structure and capabilities. Typically these efforts involve several parallel projects, subject matter experts, managers and key stakeholders.

The Senior Program Manager will be responsible for:

  • Coordiantion and oversight of multiple network infrastructure deliver efforts, bringing modern network and cloud capabilbities to the bank

  • Participating in design reviews with network and cloud engineers to ensure that solutions meet current enterprise standards; ensuring the cybersecurity of Establishes and reviews objectives, coordinates all activities across projects, and oversees the integration and reuse of interim work products and results. This person spends more time and effort on integration activities, negotiating changes in plans, and communicating than on the other project management activities

  • Accountable to executive sponsors for schedule, budget, and quality of all program elements.

  • Leads high-level sessions for program plan and schedule development.

  • Reviews/approves project plans for conformance to program strategy and program plan and schedule.

  • Acts as the communications conduit to executive sponsors and program steering committee and conducts periodic briefings/status updates.

  • Provides and interprets policies, creating an environment that fosters sustainable momentum for the program (i.e. removing barriers both inside and outside the enterprise), and periodically reviewing program progress and interim results to ensure alignment with the overall strategic vision.



Required Qualifications

  • 10+ Years of experience in the Project Environment

  • 7-10 Years of Program Management Experience

  • 5+ Years of Network Experience

  • Proven track record of large programs end-to-end delivery to time, cost and quality

  • Flexibility to work on technology, change and business process programs

  • Regarded internally as a program management expert, providing specialist knowledge and support to project teams to shape business development and resolve business issues.

  • In-depth knowledge and proven application of Program and Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process

  • Familiarity with process modeling, workshop facilitation and business analysis

  • Strong knowledge of the current business operating model and supporting systems / applications including structures key Citizens processes and procedures

  • Well rounded knowledge of banking products and terminology

  • Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word



Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.